I have PCCE 11.6 with ECE. The customer wants to use multiple greeting/reply templates on each email queue. I can see the option to add only one greeting template per queue. Is there any way to add multiple greeting/reply for each email queue so that...

I am using Precision Queue for all  call routing. For an example I have attributes English, Spanish and Sales.I want to route thecall coming on particular option to an agent with attribute valuesSpanish> 5 and Sales == true, then if no agents are ava...

Hi,I am trying to setup ucce 9.x lab as a Sprawler meachine. But when I try to run the UCCE Web admin page, I need to selct a deployment model. It doesn't let me select anything other than PCCE Lab only, which will cut down the configuration options ...

     CVP with CUBE, DTMF is not worknig for any calls. CVP Logs below:4192: 172.17.19.101: Sep 19 2012 20:56:47.739 -0400: %CVP_9_0_IVR-7-CALL:  {Thrd=http-8000-Processor22} VBServlet:service: HTTP Request from 172.17.253.252: { CALL_ID=04A5D28000010...