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About Mark Applebee
01-21-2019
Mark Applebee
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08-12-2012
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Re: ECE email reply template
Created by
Mark Applebee
in
Contact Center
01-14-2019
01-14-2019
I have almost 20 greetings now. I am able to select them under the queue. But the limitation is that...
ECE email reply template
Created by
Mark Applebee
in
Contact Center
01-11-2019
01-11-2019
I have PCCE 11.6 with ECE. The customer wants to use multiple greeting/reply templates on each email...
Re: CVP Sig digit-CUCM calls
Created by
Mark Applebee
in
Contact Center
10-31-2013
10-31-2013
Thanks Sivanesan. I am using the solution 1. Thanks for clearing that.
CVP Sig digit-CUCM calls
Created by
Mark Applebee
in
Contact Center
10-30-2013
10-30-2013
I have the same setup as you mentioned. After adding the site code (3 sig digit) the call is sending...
CVP Sig digit-CUCM calls
Created by
Mark Applebee
in
Contact Center
10-30-2013
10-30-2013
I have SIP based CVP comprehensive call flow with 3 sig digits. Calls from PSTN comes with 10 digit ...
UCCE Precision Queues
Created by
Mark Applebee
in
Contact Center
05-22-2013
05-22-2013
Above precision queue is configured to queue the call to attributes Sales and Spanish for the first ...
UCCE Precision Queues
Created by
Mark Applebee
in
Contact Center
05-22-2013
05-22-2013
Thanks for your repliesRegarding problem 1 I am seeing the same behaviour as you. Calls going to ste...
UCCE Precision Queues
Created by
Mark Applebee
in
Contact Center
05-21-2013
05-21-2013
I was gussing that too. But I have two problems:1. The call is not waiting for step 1 waiting time t...
UCCE Precision Queues
Created by
Mark Applebee
in
Contact Center
05-20-2013
05-20-2013
I am using Precision Queue for all call routing. For an example I have attributes English, Spanish a...
UCCE 9.0.1 Lab Setup Sprawler
Created by
Mark Applebee
in
Contact Center
04-10-2013
04-10-2013
Hi,I am trying to setup ucce 9.x lab as a Sprawler meachine. But when I try to run the UCCE Web admi...
Re: CVP CUBE DTMF not working
Created by
Mark Applebee
in
Contact Center
10-01-2012
10-01-2012
Thanks everyone for your input. This was a new install and I was testing internally using 6921 phone...
Re: CVP CUBE DTMF not working
Created by
Mark Applebee
in
Contact Center
09-21-2012
09-21-2012
I have collected more traces to confirm it and I noticed that negotiated dtmf relay:rtp-nte in all c...
Re: CVP CUBE DTMF not working
Created by
Mark Applebee
in
Contact Center
09-21-2012
09-21-2012
Unfortunately I don't have the right to do that. DTMF is not working for CTI RP calls to UCCE(agent ...
Re: CVP CUBE DTMF not working
Created by
Mark Applebee
in
Contact Center
09-21-2012
09-21-2012
Ok. But I have configured RFC 2833 on CUCM trunk to GW. Also I tried to configure dtmf-relay sip-kpm...
Re: CVP CUBE DTMF not working
Created by
Mark Applebee
in
Contact Center
09-20-2012
09-20-2012
Ahmed-I believe payload type 101 is for rtp-nte. Where you seeing kpml here.
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Public Statistics
Date Registered
08-12-2012
03:44 PM
Date Last Visited
01-21-2019
09:22 AM
Total Messages Posted
34