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I have PCCE 11.6 with ECE. The customer wants to use multiple greeting/reply templates on each email queue. I can see the option to add only one greeting template per queue. Is there any way to add multiple greeting/reply for each email queue so that...
I have SIP based CVP comprehensive call flow with 3 sig digits. Calls from PSTN comes with 10 digit DNIS and adding 3 sig digit before sending the call to CVP. CVP VRU label is 10 digit long and CVP ICM DNIS length is set to 13. This works fine for a...
I am using Precision Queue for all call routing. For an example I have attributes English, Spanish and Sales.I want to route thecall coming on particular option to an agent with attribute valuesSpanish> 5 and Sales == true, then if no agents are ava...
Hi,I am trying to setup ucce 9.x lab as a Sprawler meachine. But when I try to run the UCCE Web admin page, I need to selct a deployment model. It doesn't let me select anything other than PCCE Lab only, which will cut down the configuration options ...
CVP with CUBE, DTMF is not worknig for any calls. CVP Logs below:4192: 172.17.19.101: Sep 19 2012 20:56:47.739 -0400: %CVP_9_0_IVR-7-CALL: {Thrd=http-8000-Processor22} VBServlet:service: HTTP Request from 172.17.253.252: { CALL_ID=04A5D28000010...
I have almost 20 greetings now. I am able to select them under the queue. But the limitation is that only one greeting per queue. So I tried to create a macro as you mentioned above. But I am unable to select the greeting under macro definition. It ...
I have the same setup as you mentioned. After adding the site code (3 sig digit) the call is sending from CUCM to CVP. But I wasn't geting the correlation id right in CVP then. But after changing the cucm vru label to 7 digit it starts working. Just ...
Above precision queue is configured to queue the call to attributes Sales and Spanish for the first 15 seconds. After that I want to check the agent with English attribute also. For example after 15 second, expression should be like Sales and (Engli...
Thanks for your repliesRegarding problem 1 I am seeing the same behaviour as you. Calls going to step2 immediately only when no agent is logged in on step1. Regarding problem 2, I have attached the screen shot. You can see only one operator can be c...
