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- About Mark Applebee
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Member since
08-12-2012
34
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01-14-2019
09:11 AM
I have almost 20 greetings now. I am able to select them under the queue. But the limitation is that only one greeting per queue. So I tried to create a macro as you mentioned above. But I am unable to select the greeting under macro definition. It looks like I am missing some step. Can you explain the steps I need to do to get all these greetings under a macro? Thanks, Mark
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01-11-2019
01:01 PM
I have PCCE 11.6 with ECE. The customer wants to use multiple greeting/reply templates on each email queue. I can see the option to add only one greeting template per queue. Is there any way to add multiple greeting/reply for each email queue so that agent can choose between them when they reply?
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10-31-2013
12:03 PM
Thanks Sivanesan. I am using the solution 1. Thanks for clearing that.
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10-30-2013
08:37 AM
I have the same setup as you mentioned. After adding the site code (3 sig digit) the call is sending from CUCM to CVP. But I wasn't geting the correlation id right in CVP then. But after changing the cucm vru label to 7 digit it starts working. Just wondering whether this is the right way to do this.
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10-30-2013
07:05 AM
I have SIP based CVP comprehensive call flow with 3 sig digits. Calls from PSTN comes with 10 digit DNIS and adding 3 sig digit before sending the call to CVP. CVP VRU label is 10 digit long and CVP ICM DNIS length is set to 13. This works fine for all the coming from PSTN. But the call orginating from CUCM(CTI RP) was not worknig with the same same set up until I change the CUCM VRU label to 7 digit. The problem with 10 digit VRU labl for CUCM routing client was when the call is coming to CVP, it was not geting the right corelation id of the call. After changing CUCM VRU lable to 7 digit, the calls works fine. But I just want to make sure this is the right way to do this as my CUCM vru label is 7 digit and CVP is 10 digit now.
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- cvp
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05-22-2013
10:56 AM
Above precision queue is configured to queue the call to attributes Sales and Spanish for the first 15 seconds. After that I want to check the agent with English attribute also. For example after 15 second, expression should be like Sales and (English or Spanish). Is there any way I can do that?
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05-22-2013
07:59 AM
Thanks for your replies Regarding problem 1 I am seeing the same behaviour as you. Calls going to step2 immediately only when no agent is logged in on step1. Regarding problem 2, I have attached the screen shot. You can see only one operator can be changed in that expression and other is greyed out. The second operator will automatically change according to the first one. Any idea whether I can use different operators within one expression? Thanks Mark
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05-21-2013
08:59 AM
I was gussing that too. But I have two problems: 1. The call is not waiting for step 1 waiting time to finish when agent with attributes of step1 is not available. Its going straight to step2 immediately even if I set a wait time on step1. 2. I can use only one type of Operator(AND or OR ) on each step. When I change the Operator for part of the expression, it is changing it for the entire expression on that step. Do you have any idea of these?
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05-20-2013
12:11 PM
I am using Precision Queue for all call routing. For an example I have attributes English, Spanish and Sales. I want to route thecall coming on particular option to an agent with attribute values Spanish> 5 and Sales == true, then if no agents are available after 15 second, the call should route to Spanish > 1 and Sales == true, then if no agents are available after another 15 second, the call should route to (Spanish > 1 or English >5) and Sales == true. Can I do this using a single precision queue?
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04-10-2013
11:17 AM
Hi, I am trying to setup ucce 9.x lab as a Sprawler meachine. But when I try to run the UCCE Web admin page, I need to selct a deployment model. It doesn't let me select anything other than PCCE Lab only, which will cut down the configuration options in my lab. Anyone know if I want to use complete UCCE(not PCCE) in lab as a sprawler meachine, how can i do it? Thanks
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10-01-2012
12:02 PM
Thanks everyone for your input. This was a new install and I was testing internally using 6921 phones. The problem was the phone load and upgrading it to latest release fix the problem.
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09-21-2012
09:11 AM
I have collected more traces to confirm it and I noticed that negotiated dtmf relay:rtp-nte in all cases. Please have a look at this logs.
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09-21-2012
08:56 AM
Unfortunately I don't have the right to do that. DTMF is not working for CTI RP calls to UCCE(agent transfer type) as well. Is there anyway I can turn off kpml from cucm?
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09-21-2012
08:42 AM
Ok. But I have configured RFC 2833 on CUCM trunk to GW. Also I tried to configure dtmf-relay sip-kpml to the dial-peers, but sip-kpml is not an option under my dial-peers, my gateway ios is 15.1(4)M3 tho.
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09-20-2012
06:01 PM
Ahmed-I believe payload type 101 is for rtp-nte. Where you seeing kpml here.
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01-14-2019
I have almost 20 greetings now. I am able to select them under the
queue. But the limitation is that...
01-11-2019
I have PCCE 11.6 with ECE. The customer wants to use multiple
greeting/reply templates on each email...
10-30-2013
I have the same setup as you mentioned. After adding the site code (3
sig digit) the call is sending...
10-30-2013
I have SIP based CVP comprehensive call flow with 3 sig digits. Calls
from PSTN comes with 10 digit ...
05-22-2013
Above precision queue is configured to queue the call to attributes
Sales and Spanish for the first ...
05-22-2013
Thanks for your repliesRegarding problem 1 I am seeing the same
behaviour as you. Calls going to ste...
05-21-2013
I was gussing that too. But I have two problems:1. The call is not
waiting for step 1 waiting time t...
05-20-2013
I am using Precision Queue for all call routing. For an example I have
attributes English, Spanish a...
04-10-2013
Hi,I am trying to setup ucce 9.x lab as a Sprawler meachine. But when I
try to run the UCCE Web admi...
10-01-2012
Thanks everyone for your input. This was a new install and I was testing
internally using 6921 phone...
09-21-2012
I have collected more traces to confirm it and I noticed that negotiated
dtmf relay:rtp-nte in all c...
09-21-2012
Unfortunately I don't have the right to do that. DTMF is not working for
CTI RP calls to UCCE(agent ...
09-21-2012
Ok. But I have configured RFC 2833 on CUCM trunk to GW. Also I tried to
configure dtmf-relay sip-kpm...
Public Statistics
| Date Registered | 08-12-2012 03:44 PM |
| Date Last Visited | 01-21-2019 09:22 AM |
| Total Messages Posted | 34 |
