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CVP CUBE DTMF not working

Mark Applebee
Beginner
Beginner

     CVP with CUBE, DTMF is not worknig for any calls. CVP Logs below:

4192: 172.17.19.101: Sep 19 2012 20:56:47.739 -0400: %CVP_9_0_IVR-7-CALL:  {Thrd=http-8000-Processor22} VBServlet:service: HTTP Request from 172.17.253.252: { CALL_ID=04A5D28000010000000000AC6F1311AC, MSG_TYPE=CALL_RESULT, CALL_SEQ_NUM=1, ERROR_CODE=NO_ENTRY(17) } 

4193: 172.17.19.101: Sep 19 2012 20:56:47.739 -0400: %CVP_9_0_IVR-3-CALL_ERROR:  RunScript Error from 172.17.253.252 [NO_ENTRY(17)] CALLGUID: 04A5D28000010000000000AC6F1311AC DNIS=12711111111110148 {VRUScriptName: 'GD,-10' ConfigParam: '1,4,Y,2,8,1,1,N,N,#'} [id:3023]

.....

All the dial peer on CUBE is using dtmf-relay rtp-nte.CUBE logs are attached here. , anyone have an idea of why the dtmf is not working

Thanks

18 Replies 18

Mark, what is configured under your SIP Trunk option : ?

can you try it with No Preference ? and configure your incoming dial-peer with rtp-nte option ?

                   I have collected more traces to confirm it and I noticed that negotiated dtmf relay:rtp-nte in all cases. Please have a look at this logs.

Kris Lambrechts
Beginner
Beginner

dial-peer 1355 is missing this command :

dtmf-relay rtp-nte

Cheers,

Kris

Thanks everyone for your input. This was a new install and I was testing internally using 6921 phones. The problem was the phone load  and upgrading it to latest release fix the problem.

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