We went from migration version 10.6 to 11.6.2 and the new version cannot handle the load. Daily occurances of having to restart services agents and supervisors lose Live Data connection. Several TAC cases later Cisco only sites that we have too man...
Hi,I have an HA setup with UCCX 8.5.1 SU2, after we do a restart for what ever reason the system does not seem to read the custom jar file which does stored procedure calls to an oracle database. I have to restart engine, and or servers multip...
I am integrating a third party ippbx to Cisco Cube all working but with the UCCX, because when I send the * or # dtmf digits the cube sees them as the number 1 dtmf digitI have verified with wireshark that vendor system is sending correctly but cube ...
HiI have a remote call center all servers/hardware are at main/corporate site, remote agents are recorded using the built in bridge via sip trunk to recording server which is also at main site.Calls to remote call center region are all G729 codec, ca...
We determined that the PIX 535 version 6.3.4 is dropping rtp packets simulating a voip problem, or QoS. Is this a bug requiring an update, the drops are not hitting any rules
other posts.. Number of Agent Team members limitCSCvf69845DescriptionSymptom:In the Design Guide of UCCE 11.5 we found the limit of 50 Agent team members.In older versions of Design Guides I didn't found this explicit limit(there is a Note with the ...
Hi Our upgrade to UCCX 11 has been a disaster, Cisco has broken the product and since our config ran fine in 10 we did not expect it. CPU Spikes to 110% daily looses livedata for all agents and supervisors.. They are building some patch just for us ...
They pointed directly at our config not matching SRND specifications, too many supervisors configured per team or too many agents on a team...., all worked fine previous to ver 11.6... So we began very much changing our config., with no reduction of...