About eric.roberson

eric.roberson · 10-05-2010

Hi, I've recently taken over support of a 7.1.3 Call Manager. I have my PRIs terminating into a 2800 series router. When a call comes into desk phones the caller-id number is displayed correctly but the caller-id name does not display until after the...

eric.roberson · 09-15-2010

Hi, I've recently changed jobs and supporting a Unity 7 environment. My experience prior was more around Unity Connection so there are a few pieces I'm still learning on the traditional Unity side. I have reports of a user who just recently stopped ...

eric.roberson · 10-08-2010

Hi Emilio,I added your suggestion under each serial interface. This is under the config of each serial interface after I added isdn supp-service name calling:" isdn supp-service name calling profile Network-Extension operation-value-tag local"It did ...

eric.roberson · 10-05-2010

Hi Phillip, Here is a larger snippet of the debug log. Are you refering to the line "Facility i = etcetcetcetc" that should contain the calling party? I am confused why the name does work so it must be transmitted at some point from the carrier, but...

eric.roberson · 10-05-2010

Hi Les, the PRIs are coming in from Time Warner Telecom. Gateway config below as I am not sure the answer to your protocol question.Thanks- Eric!version 12.4service timestamps debug datetime msecservice timestamps log datetime msecservice password-e...

eric.roberson · 10-05-2010

Hi,On running the debug I see the Calling Party number only for any call coming in. I ran debug for 15 min to make sure I captured enough call volume to verify. At no point does the name show up in the debug, regardless if the call is answered or no...

eric.roberson · 10-05-2010

Hi, No it doesn't matter when the call is picked up. As soon as the phone rings I see the # and I if I pick it up a half second later the name displays. The same is true if I wait after several rings, just before it goes to voice mail.Thanks- Eric

Member Since	‎09-15-2010 04:48 AM
Date Last Visited	‎08-18-2017 04:01 AM
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Caller ID shows number,name only after phone is answered. Any way to show name prior to answering? V7.1.3 Call Manager

Unity 7. User gets message via email only, no MWI or message on phone?

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Re: Caller ID shows number,name only after phone is answered. An

Re: Caller ID shows number,name only after phone is answered. An

Re: Caller ID shows number,name only after phone is answered. An

Re: Caller ID shows number,name only after phone is answered. An