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Md. Sultan Al Arif
‎08-27-2019
Md. Sultan Al Arif
Beginner
I have more than 10 years of experience in Cisco UCCE and IP telephony platform with certification in CCNP Collaboration. Specialized in Contact center planning, design, planning, support, and Voice over internet protocol technology. Adequate knowledge in software development, Database administration, reporting and different operating system platform. Technical Skills: a) Voice over IP: i) UCCE (1) Cisco Intelligent Contact Management (ICM) [v 7.x to 10.X] (2) Cisco Voice Portal (CVP) [v 4.x to 10.X] (3) Cisco Unified SIP Proxy Server [v 10.x] (4) Cisco Unified Intelligence Center (CUIC) [v 8.x to 10.x] (5) Cisco Unified Contact Center Management Portal [v 8.x ,10.x] ii) IP Telephony (1) Cisco Unified Communication Manager (CUCM) [v 4.x to 11.x] (2) Cisco Unity Connection (CUC) [v 6.x to 11.x] (3) Cisco IM and Presence [v 8.x to 11.x] (4) Cisco Telepresence Video Communication Sever (VCS-C and VCS-E) [v 8.x] (5) Cisco Telepresence Management Suite [v 13.x and 15.x] (6) Cisco WebEx Meeting server [v 2.x] b) Database Administration i) Microsoft SQL Server [v 2000, 2005, 2008, 2012] (1) Create CUIC reporting using Microsoft SQL server Management Studio. (2) Create Database backup plan. (3) Create complex stored procedures. (4) Design Database structure. ii) PostgreSQL server (1) Planning, Design and Implementation of version 11.x with Cisco Unified Presence. c) Software Development i) Language: ASP.net and C# (1) Developed VOIP based Virtual classroom and Communication System for Adamson University. (2) Developed On-line enrollment system for Adamson University. d) IVR (Interactive Voice Response) Scripting. i) Cisco ICM Scripting ii) Cisco CVP Studio Scripting for VXML application Expertise: UCCE, CUCM, PRESENCE, UNITY CONNECTION,CVP CALL STUDIO, JAVA, FINESSE
I have more than 10 years of experience in Cisco UCCE and IP telephony platform with certification in CCNP Collaboration. Specialized in Contact center planning, design, planning, support, and Voice over internet protocol technology. Adequate knowledge in software development, Database administration, reporting and different operating system platform. Technica
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Member since ‎02-15-2010
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Date Registered ‎02-15-2010 01:17 AM
Date Last Visited ‎08-27-2019 06:58 AM
Total Messages Posted 41
Total Helpful Votes Received 3
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