Member since ‎09-27-2012

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Hi there, Is there a possibility of changing the timer in which a chat comes in through Cisco FInesse/Social Miner? I have a customer who recently was cutover to Cisco Finesse 12.5 and they would like more time for an agent to accept a chat? Is this ...
I have been working on a UC560 which currently has automatic night service configured on it through a business schedule and am currently experiencing issues. Not only have the business schedule and holiday schedules been configured but two phones hav...
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Member Since ‎09-27-2012 06:18 AM
Date Last Visited ‎05-16-2022 02:39 PM
Posts 5