Hi there, Is there a possibility of changing the timer in which a chat comes in through Cisco FInesse/Social Miner? I have a customer who recently was cutover to Cisco Finesse 12.5 and they would like more time for an agent to accept a chat? Is this ...

I have been working on a UC560 which currently has automatic night service configured on it through a business schedule and am currently experiencing issues. Not only have the business schedule and holiday schedules been configured but two phones hav...