Hello, I am using the emergency shutdown script and I am wondering if there is any possibility of adding some steps to it. My customer is wanting to be able to: - Call in and login and authenticate as an "emergency agent" - Follow an IVR and shutdown specific call center queues. i.e Press 1 to shutdown csqA, press 2 to shutdown csqB - log back in and restore that queue. - They only want to use one number to do all this. Any help on this would be greatly appreciated
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I have been working on a UC560 which currently has automatic night service configured on it through a business schedule and am currently experiencing issues. Not only have the business schedule and holiday schedules been configured but two phones have been configured as "Night service phones" that can manually turn on night mode using a specific code. Night service was turned on manually on a friday and was supposed to remain on for the holiday monday. Unfortunately the automatic schedule overrode the manual night service switch. Does anyone have any idea what could have caused this or is there a way to set the system up to distinguish an automatic business/holiday night mode or a manual night mode? Ultimately if manual night mode is toggled on we want to make sure that the automatic schedule is ignored and the night mode stays on until it shut off. Any help would be greatly appreciated.
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