About GOLDEN4GOD

GOLDEN4GOD · 03-27-2015

Hello All,All calls come into the AA and are marked as presented, if the caller picks the call back feature, that call is then marked de-queued. So right now, the call looks like it shows presented, dequeued, presented again and then handled so it i...

GOLDEN4GOD · 03-25-2015

All, I am writing a script for Agent Queue on UCCX 8x, and I want a secondary agent to be able to answer calls for this Queue when the primary Agent is on Break or Logged out . I am thinking two options: A. Dequeue to Overflow Queue B. Adding a seco...

GOLDEN4GOD · 03-15-2011

After enabling the router re-query on the Queue to skill group node in ICM and configuring the rona time on agent desk setting to be less than the CVP VB the RONA is working fine but only for external calls. We cannot get this to work for internal ...

GOLDEN4GOD · 03-01-2007

Does anyone have MOH live feed connected to E&M ports with Multicast. Users are hearing Tone on Hold instead of Music on Hold.THe Debug ephone MOH shows "no music resources available, or No DN entry.We have this standard configured for over 200 branc...

GOLDEN4GOD · 02-28-2007

Here is the output from Debug ephone MOHClub330-2811#No MOH entry for DN 1:No MOH resources available for DN 81 chan 1 codec 11Here is how Config Looks Like, it works in some site and does not work at other sitevoice-port 0/1/0 auto-cut-through opera...

GOLDEN4GOD · 03-01-2007

Hello,Thanks for the reply, here is the ipaddress and port. It is configured standard across all 300 locations and half workmulticast moh 239.10.16.8 port 2000 route 172.24.16.129

GOLDEN4GOD · 10-25-2005

Hi there, don't know if its not too much trouble, could you send me the giude alsomy email is bmaxim@rocketmail.com

GOLDEN4GOD · 10-17-2005

Thanks, that was very helpful. I am looking at it right now.Grace

GOLDEN4GOD · 10-13-2005

I am getting a lot of Event Viewer Errors: "DeviceTransientConnection- Transient connection attempt". on the Event Logs like every 5seconds. I have these error messages from both My Publisher and Subscriber.Please help. How can I resolve this?

Member Since	‎08-25-2005 02:26 PM
Date Last Visited	‎10-09-2017 01:17 PM
Posts	14

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User Activity

Total Unique Calls Presented -To see how many callers are actually utilizing the call back Feature

UCCX 8x. - Agent Personal Queue Question - Dequeue to Overflow verses add secondary resource

CVP7.x/ICM7.x CUCM7.x Rona/Router requery does not work

MOH issues with CME4 Multicast

CME4 with Multicast users hear Tone on hold and no MOH Please help

Re: MOH issues with CME4 Multicast

Re: Video Conferencing Design Guide

Re: Configure callpickup - on Call manager... Please help

Re: Can I nest Calling Search Spaces?