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GOLDEN4GOD
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Level 1
Member since ‎08-25-2005
‎10-09-2017
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  • 14 Posts
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Total Unique Calls Presented -To see how many callers are actually utilizing the call back Feature

03-27-2015
Hello All,All calls come into the AA and are marked as presented, if the caller picks the call back feature, that call is then marked de-queued.  So right now, the call looks like it shows presented, dequeued, presented again and then handled so it i...

UCCX 8x. - Agent Personal Queue Question - Dequeue to Overflow verses add secondary resource

03-25-2015
All,  I am writing a script for Agent Queue on UCCX 8x, and I want a secondary agent to be able to answer calls for this Queue when the primary Agent is on Break or Logged out . I am thinking two options: A. Dequeue to Overflow Queue B. Adding a seco...

CVP7.x/ICM7.x CUCM7.x Rona/Router requery does not work

03-15-2011
After enabling the router re-query on the Queue to skill group node in ICM and configuring the rona  time on agent desk setting to be less than the CVP VB the RONA is  working fine but only for external calls. We cannot get this to work for internal ...

MOH issues with CME4 Multicast

03-01-2007
Does anyone have MOH live feed connected to E&M ports with Multicast. Users are hearing Tone on Hold instead of Music on Hold.THe Debug ephone MOH shows "no music resources available, or No DN entry.We have this standard configured for over 200 branc...

CME4 with Multicast users hear Tone on hold and no MOH Please help

02-28-2007
Here is the output from Debug ephone MOHClub330-2811#No MOH entry for DN 1:No MOH resources available for DN 81 chan 1 codec 11Here is how Config Looks Like, it works in some site and does not work at other sitevoice-port 0/1/0 auto-cut-through opera...
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Member Since ‎08-25-2005 02:26 PM
Date Last Visited ‎10-09-2017 01:17 PM
Posts 14