This is not new deployment. The IPPA agents of other call center are working fine. All agents with the proper skill in CSQ. The call passed select resource, but no agent get the call, then went to voicemail option. ... View more

Hi Rob, it is different issue, The PVDM4 state were up before, not it is stuck in reset state. ISR1#hw-module subslot 0/4 reload %Command cannot be executed. Card in subslot 0/4 is already reloading (operational status = booting) - use the 'force' option to override ISR1#hw-module subslot 0/4 start %Command cannot be executed. Card in subslot 0/4 is already started (operational status = booting)   DSP groups on slot 0/1 slot id 1 dsp 1: State: APP_DNLDING, firmware: 0.0.0 Max signal/voice channel: 8/8 Max credits: 120, Voice credits: 120, Video credits: 0 num_of_sig_chnls_allocated: 4 Transcoding channels allocated: 0 Group: FLEX_GROUP_VOICE, complexity: FLEX Shared credits: 120, reserved credits: 0 Signaling channels allocated: 4 Voice channels allocated: 0 Credits used (rounded-up): 0 Slot: 0/1 Device idx: 0 Dsp Type: DM8147 DSP groups on slot 0/4 slot id 4 dsp 1: State: RESET, firmware: 0.0.0 Max signal/voice channel: 32/32 Max credits: 480, Voice credits: 480, Video credits: 0 num_of_sig_chnls_allocated: 0 Transcoding channels allocated: 0 Group: FLEX_GROUP_VOICE, complexity: FLEX Shared credits: 480, reserved credits: 0 Signaling channels allocated: 0 Voice channels allocated: 0 Credits used (rounded-up): 0 Slot: 0/4 Device idx: 0 Dsp Type: SP2700 ... View more

Any advice on this? We are using CUCM 11.5.1 with sip9971.9-4-2SR2-2. ... View more

Is there anyone who has workaround for this issue? ... View more