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cpita · 04-23-2021

I have implemented a Post Call Survey but I am struggling to map the survey results to the TCD table. The PCS is executed from a VXML app fine and, once completed, it passes the survey results to ICM which are then mapped to PV10 and CED before relea...

cpita · 09-04-2020

Bridge Transfer feature is introduced on VVB 12.0 on a UCCE environment. Is this available on UCCX?I am using UCCX 12.5 in my lab, where I created a VXML doc that would setup a bridge transfer, but this never connects. Looking at the logs, I can see ...

cpita · 09-04-2020

HTTP continuous audio streaming is a new feature that is introduced on VVB 12.5 (within a UCCE environment), but I am trying to see if there is a way to set it up as well in a UCCX environment.I can see it works if using an 'static' wav file (same as...

cpita · 04-24-2021

Hi Marek, Thanks for your response. I am aware of the capture microapp and, although it would sort the issue out, I'd like to avoid using it. I only have used it in a lab env and not in production plus, Cisco docs are pretty vague in terms on how to ...

cpita · 04-06-2021

Hi Paul, many thanks for sharing it so quickly! I struggled a bit to sort out the java dependencies. After that, it all worked like a charm. Thanks again!

cpita · 02-25-2021

Hi Paul,The link is no longer valid. Although I appreciate this was quite a while ago, could you please upload these files again?Many thanks in advance.

cpita · 09-04-2020

Thanks David for your reply!I have not thought of that option, but that would be a great solution if there's a way to setup a live feed for MOH in CUCM, which I don't think it's supported yet. Anyway, I will give it a go as it would be an interesting...

Member Since	‎03-27-2014 12:29 PM
Date Last Visited	‎02-23-2024 12:04 AM
Posts	7
Total Helpful Votes Received	5

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PCS call variables not populated in TCD (UCCE 10.5)

UCCX Bridge Transfer

UCCX Audio Streaming

Re: PCS call variables not populated in TCD (UCCE 10.5)

Re: Custom element for Agent Callback Request API

Re: Custom element for Agent Callback Request API

Re: UCCX Audio Streaming