Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
HI all We have a situation that where customer is asking for critical windows patches for the contact center and steps to follow for side A and side B, but not really sure how you would know the windows critical patches for contac center, also I´ve b...
Hi thereI confused with conectivity between devices in the UCCE solution, for example CUCM needs to have a CTI conectiviy with ICM, but why would the CUCM still the JTAPI?or in UCCE you would need PG´s to connect with all the peripherals in your solu...
hi there I´m trying to create new OS accounts, I already have my OS account when our CUCM was first installed, ( it works fine), but I´m following the steps to create new accounts. admin: set account name XXXXX Privilege levels are: Ordinary - 0 Adva...
Hi there We have 2 locations, and we have 2 Gateways´s on each location, for some reason on location B I see many MTP´s resources in gateways, (like 501 sessions in 1 and 50 in the other gw), at the other side I only see a few like 6 or maybe 20 the...
Hi there I would like to make sure we are doing the right thing, we have 2 different sites (different cities), 2 gw´s each site.both sites have MTP´s configured, and let´s call them site A and site B, for some reason, when I run "show sccp connecti...
Thanks DavidBut the video shows more about call flow between devices and perhaps more about CVP and ICM. It didn´t mention anything about CTI or JTAPI. Regards,
Hi there Well I go in CUCM serviceability------select server---service group (CM services)-----service (callmanager) in RTMT system----Tools----trace-----trace & log central-----Collect FilesTHen Cisco callmanager--next---next------Finish You´ll see ...
