About bmalm

bmalm · 02-22-2012

working to get an ATA187 connected to a Viking 1000B to invoke the **3 to unlatch the door via DTMF relay. The devices are active but the Viking isn't receiving DTMF. Vendor indicated that RFC 2833 was required. I've tried dtmf-relay rtp-nte and ...

bmalm · 03-12-2007

Testing new 7.1 with CAD and occasionally receiving a Request Failed because a timeout limit was exceeded. In reviewing the agent.log, I am only seeing a RASCAL error that the client is already logged into the server although chat is turned off. I ...

bmalm · 02-23-2012

Tried every dtmf setting and never heard DTMF tones. Changed the phone to a SIP load and it worked but the display is too different for my production site. Sending an ATA186 so the site can remain SCCP across the board. The issue is a SCCP to SIP ...

bmalm · 08-23-2007

let me know if your situation is similar to our case.

bmalm · 08-23-2007

We are having the same recurring issue where AC agents no longer receive calls and we must restart the TCD service. We're running 4.1.3sr1 recently upgraded to sr5b per TAC's recommendation. The system has been operational for 2 years with no issue...

bmalm · 03-13-2007

No extension mobility is in place and it is the exact same phone. I unplugged device and no change in status. Any other ideas?

bmalm · 03-13-2007

Restarted PGs, did not resolve issue. Restart CM, Rogger, no change in agent login status - same result.

Member Since	‎04-27-2005 06:11 AM
Date Last Visited	‎01-18-2019 04:06 AM
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SCCP to SIP DTMF to Viking 1000b to unlock door

IPCC Enterprise

SCCP to SIP DTMF to Viking 1000b to unlock door

Re: Attendant Console (CCM4.3) now fails

Re: Attendant Console (CCM4.3) now fails

Re: IPCC Enterprise

Re: IPCC Enterprise