Hi Everyone,
I need assistance to troubleshoot Live Data issue on Finesse!
Live Data is not available for Agents logged into Finesse.
The CUIC Data Source shows that the "Live Data Streaming Data Source" is not connected (Red Cross against it)
It w...
Thanks everyone for your inputs.
We had another issue (defect CSCvc91728) for the same customer.
For that reason, we upgraded the UCCX Cluster to 11.5(1)SU1ES01 and it fixed the Live Data issue as well.
