UCCX 11.5.1 (ES01) - CUIC Live Data Not Available

[ndravid571]

Hi Everyone,

I need assistance to troubleshoot Live Data issue on Finesse!

Live Data is not available for Agents logged into Finesse.

The CUIC Data Source shows that the "Live Data Streaming Data Source" is not connected (Red Cross against it)

It worked well for around one month after the upgrade and no changes have been made since.

Forward and Reverse Lookup Zones are configured correctly on the DNS.

Two Server UCCX 11.5.1 ES01 Cluster recently upgraded from version 8.5

admin:show version active
Active Master Version: 11.5.1.10000-61
Active Version Installed Software Options:
ciscouccx.1151.ES01.45.cop
ciscouccx.refresh_upgrade_v1.2.cop
ciscouccx.refresh_upgrade_v1.11.cop

I have attached the outputs of the following CLI commands as well --

• utils diagnose test
• utils dbreplication runtimestate
  
• utils uccx dbreplication status
• utils ntp status
• show open ports regexp 9443
  

[anto.sathish0213]

Hi,

Could you please confirm whether the issue has been reolved.

Regards,

Anto

[rwalker0111]

Fix for CSCvb27878 - For 8.x/9.x/10.x/11.0.x/11.5.x Releases.  
ciscouccx.ReportFix.10.cop.sgn

Fixed live reporting for me on 11.5

[Deepak Rawat · Accepted solution]

http://www.cisco.com/c/en/us/support/docs/field-notices/642/fn64240.html

Regards

Deepak

[ndravid571 · Accepted solution]

Thanks everyone for your inputs.

We had another issue (defect CSCvc91728) for the same customer.

For that reason, we upgraded the UCCX Cluster to 11.5(1)SU1ES01 and it fixed the Live Data issue as well.