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Hello all, My company has been purchasing remote monitoring licenses for all units, but how/where do I get the license key to apply? I can provide serial numbers, MSO numbers or anything else needed to track using a recently purchased unit - Room K...
We recently installed a Spark Room Kit Plus with a Tessira BiAmp audio DSP and Shure MX396 table mics. I know the Spark kits are not designed for this configuration, but it happened. The audio quality to and from this room varies almost daily. We ...
We're having a problem with the new mic bars used by the IX5000. The camera moves away from the active speaker and switches to empty seats. One of the mic bars in the "empty" section is showing constant activity when running through the "first tim...
Hi there,We have a Cisco infrastructure and many Cisco RK and RKPros on our network. We made the decision to use PolyRealconnect for OneTouchDialing as well as to enable dialing from vid endpoint into TEAMS by our vid endpoints. You don’t have to hav...
Hi Jon, The max number of video devices that can connect to a zoom meeting would be based on your Zoom H323 Room Connector Licensing, not your MCU. When connecting a video room to Zoom, you shouldn't need to use the multipoint capability of the end...
Thank you! I was able to get it by opening a ticket with licensing. I don't see it on the smartlicensing page but I've asked the licensing team if they are available there.
I found the "new feature" when a customer factory reset their codec and called to say it wasn't working. I thought I'd be able to use a provisioning template in TMS to disable this option, but no such luck. You can turn it off on a per codec basis ...
Thanks for the reply. We have installed a few of the spark kits, or whatever they are being called today and I usually need to deactivate the internal speaker if we are also routing through the ceiling speakers. We get echo when they are both on ...
