Is there a way to make some directory numbers inaccessible from the IVR? I have a situation where some customers know the directory number of our customer service agents. So they call them directly, instead of through the IVR where they will be place...

Hi all, thanks in advance for your help. I am testing EM and have run into a little snag. I configured EM on an already manually configured Cisco 7965 phone. EM works as advertised, I am able to login and out and the Users EM profile does deploy to t...