First a disclaimer: I am not IT. I am an educational videographer with some basic troubleshooting skills who got the the job of assisting end users for videoconferencing. I am an admin on the TMS. New TMS was set up for addition of new SX20 units ac...

I have a Tandberg Profile 52 6000MXP at a remote location that is not connecting to the network so I can't access it through the TMS. I will have to go to that location and look at the configurations. I was not involved in the setup of this unit and ...