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Hello,We integrated with Cisco Finesse as a non gadget using XMPP. We have a bank on 10.6 (1) and at this bank the ANI doesn't always come across when the switch board transfers the call. Other banks are working fine with the integration.Is anyone aw...
Hello,I am trying to get the call recording to work using the UCCX CTI Protocol 10.x. I implemented the request and send it off when I get the MT_CALL_ESTABLISHED_EVENT. Here is the message I send.8/05/2014 04:04:18:8131: [Trace] CiscoUCCXCTI.StartC...
We have an application that integrates with the UCCX using the UCCX CTI Protocol and I was trying to see if there is a way to initiate the call recording when a call comes in like the CAD does?
Denise,That helps a lot. I went back to check the code and I think there is an instance at which we don't properly handle a CALL_DATA_UPDATE. I am looking into this item now.Thanks,Mike
