We have an application that integrates with the UCCX using the UCCX CTI Protocol and I was trying to see if there is a way to initiate the call recording when a call comes in like the CAD does?
actually, yes, at least with 10.0 there is START_RECORDING_REQ/START_RECORDING_CONF (see https://developer.cisco.com/web/uccxcti/home), so if you have an app you would probably want to intercept CALL_DELIVERED_EVENT or CALL_ESTABLISHED_EVENT.
actually, yes, at least with 10.0 there is START_RECORDING_REQ/START_RECORDING_CONF (see https://developer.cisco.com/web/uccxcti/home), so if you have an app you would probably want to intercept CALL_DELIVERED_EVENT or CALL_ESTABLISHED_EVENT.
