Hi, I am facing an issue in ICM 11.5 SIP Dialer. My contacts are getting imported properly wherein the same is not getting reflected in baDialer and due to this the outbound call is not dialing out. While checking the baDialer Logs, i can see the bel...

HI All,I'm integrating Cisco ICM with AVP for IVR treatment, and i'm using a 3rd party connector(GED125 Server) between ICM and AVP since this will not communicates directly. My VRU PIM is active, but the Calls are getting dropped frequently. On the ...

Hi All, I would like to know if there is a way to capture the security/audit notification messages from CUIC without the SNMP configuration to any remote system. Could someone please assist on this? CUIC Version - 11.0.1 Regards, Sathish

Hi, I'm building Contact Centre setup with ICM version 11.0.1. Currently in ICM Call Router, DBAgent Service is getting restart automatically on every 30 seconds with the error "ra-dba Trace: Partner has requested a restart due to incorrect LastUpdat...

 HI All, I want to change the DNS IP address in Finesse Server, Is it possible to change it without the re-installation? Also, does it have any impact on the Finesse services if I change the DNS IP address on the CLI mode.On the Release notes, it is ...