Hello,Our call center agent who monitors calls is saying that several of the girls have video record most of the time, but sometimes it doesn't.  She also reports that when watching back the video she sees flashing bars and partial screen loss.  Othe...

We have roughly 20 agents using Cisco Agent Desktop version 85.1.417 and I have one that when she clicks the phone button to answer a call she gets the error: "The agent-  or workflow-initiated action request failed."I reinstalled the program, but sh...