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I'll preface this by saying I'm somewhat new to SIP trunks and still learning about the various config options, communication process between endpoints, and deciphering the debug output.We have a pair of Cisco 2951s set up as our CUBE and a pair of S...
We have a single node UCCX 9.0.2 environment that we recently switched over from HRC to CUIC (co-resident) for reporting.While running some test reports I noticed that the times listed in the reports are off by several hours (see screenshots). I hav...
We have a single node UCCX 9.0.2 environment with co-resident CUIC used for historical reporting.When we run the Agent Not Ready Reason Code Summary Report it will only give statistics for the system generated reason codes (the 32XXX ones), even if w...
TAC didn't offer a workaround or solution. The only thing they did was clarify that the data shown in the columns would be correct according to the filter parameters selected, but the column labels would show the incorrect reason code (it always sho...
