Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
Introduction
Use the Set Enterprise Call Info step to send data from one part of your system to another. You can set theseenterprise call variables:
Call.CallerEnteredDigitsCall.PeripheralVariable1 to Call.PeripheralVariable10Call.AccountNumberExpand...
ISSUE:Finesse Supervisor Desktop shows all the CSQ information under the Voice CSQ Summary Report. This is an embedded Live Data Gadget which pulls the information from CUIC.It has been observed that all the supervisors are able to see all the queues...
FINESSE IN UCCX FAILOVER SCENARIOSFinesse is the next generation agent desktop available in Contact Center. Rich by its own features, it provides an extensive solution for web based agent desktop.This short document explains the failover scenarios in...
Problem:Upgrading and doing a switch version from 8.x to 9.x.The switch version fails saying Error: Sync after switch version failed.Logs:Collect the install/upgrade logs and have a look at the point where it failed. The most important logs files in ...
Troubleshooting Partial Service on CM telephony SubsystemEasy way of Troubleshooting Partial Service on CM telephony Subsystem:Just thought of putting this across as it has been very helpful in lot of cases.We have seen many cases where the CM Teleph...
Hi Bharath,
To check the CPU utilization on the CUCM or any other VOS platform based products such as UCCX, CUC etc, you can run the command show process load
This will show the memory and the CPU utilization in detail. Also, to distinguish the p...
Hi Satyaz,
This seems to be an issue with the Manager Manager services on the Cluster View Daemon (CVD) service and the Cisco Unified CCX Engine (Engine).
The CVD is responsible for bringing up the other dependent CCX Services (consider it to be ...
Hey Sonam,
Seats are the equivalent of Agent Licenses. 50 seats would mean that 50 concurrent agents would be able to login to the Desktop client (CAD or Finesse) at any point of time.
Premium Seats would mean that you have a Premium package on t...
Well, we got more than expected, we convinced ourselves with a software defect - CSCvk64690 (visible on Bug Tool Kit once it passes security screening).
This would be fixed in 12.0 with a hypothesis that we will run the validator before we perform ...
Let me work on a serviceability defect which can improvise the error message for the future releases. Thanks for the detailed analysis!
Regards,
Arundeep
