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1. Defining an Application User
This user will be used to communicate between the CUCM and TSP Client on the NICE Interactions Center. The user needs to be assigned below CTI roles:
Standard CTI Allow Call Monitoring
Standard CTI Allow Call Park Mon...
Hi wschomburg, I don't think there is a way you can change font color of chat history. However, you can save chat history to Outlook inside a folder. Details please refer to below document:http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/10_...
Hi Jordoomer, You most likely hit this defect CSCun73729, details as below:https://tools.cisco.com/bugsearch/bug/CSCun73729 The fix is not in 9.7.6. You have to upgrade to 10.5.x. The latest version 10.6.4 is recommended. Regards. Jason Du
If audio is terminated at your desk phone, and video is using your PC camera, then MediaNet is required.Please make sure your PC is connected to the PC port of your 7975 phone too. And firmware is not 9.2.1
