About Jason Du

Jason Du · 06-16-2013

1. Defining an Application User This user will be used to communicate between the CUCM and TSP Client on the NICE Interactions Center. The user needs to be assigned below CTI roles: Standard CTI Allow Call Monitoring Standard CTI Allow Call Park Mon...

Jason Du · 04-25-2017

Add one step after 9. Associated recorded IP Phone with Recording Application User

Jason Du · 11-23-2015

Cisco Certificate Change Notification activelog platform/log/certCN*

Jason Du · 05-28-2015

Hi wschomburg, I don't think there is a way you can change font color of chat history. However, you can save chat history to Outlook inside a folder. Details please refer to below document:http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/10_...

Jason Du · 05-28-2015

Hi Jordoomer, You most likely hit this defect CSCun73729, details as below:https://tools.cisco.com/bugsearch/bug/CSCun73729 The fix is not in 9.7.6. You have to upgrade to 10.5.x. The latest version 10.6.4 is recommended. Regards. Jason Du

Jason Du · 08-05-2014

If audio is terminated at your desk phone, and video is using your PC camera, then MediaNet is required.Please make sure your PC is connected to the PC port of your 7975 phone too. And firmware is not 9.2.1

Member Since	‎11-17-2011 03:47 PM
Date Last Visited	‎07-15-2025 02:26 AM
Posts	9
Total Helpful Votes Received	50

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CUCM Configuration overview for integrating with Nice Recording Service

Add one step between 9 and 10

Cisco Certificate Change

Hi wschomburg, I don't think

Hi Jordoomer, You most likely

If audio is terminated at