Tomas de Leon, CCIE No. 2202. He currently works as a Technical Leader for Cisco's Enterprise Networking Team in the CX group supporting various emerging technologies through product testing, field trials, and service requests. Basic functions are to: Improve the overall quality of Technical Support; Escalation Support in various Technologies Product space; Deliver Product and Technology feedback to the business units thru Defects and other quality initiatives; Work with the different business units and product support groups in a leadership role to pursue product quality; Interoperatbility testing of New Products in the various Technologies Product space; and to provide Documentation & Training in the various Technologies Product space. Some Areas of Technologies have involved: Routing & LAN Switching, Desktop Protocols, WAN & Access, WAN Switching, Voice over IP, Digital Media (DMS\MXE), Virtualization(VXI\VDI) Technologies, Cisco Application Centric Infrastructure (ACI) Solutions, and Cisco DNA Solutions.