How To configure Extenstion Mobility In AQM (Calabrio)10.5

[durraze khan]

Hello,

I need to configure the Extension Mobility in QM 10.5, I have a Vague idea regarding regarding this. How can I achieve the Calls to be recorded using Extension Mobility?

I was searching and found the link shared below (but the link is for QM 8.x), for QM 10.5 same link will work.

https://supportforums.cisco.com/discussion/11544321/how-extension-mobility-support-qm-852-network-recording

Looking forward for your kind response  and usual co-operation.

Best Regards,

Durraze Khan

[Manish Gogna]

Hi Durraze,

Please use the steps mentioned in the admin guide below

http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_10_5/user/guide/qm-administrator-user-guide-cisco-ccx-105.pdf

Manish