Hi, I have a user who forwards his calls when he's out of the office to his cell phone.  When he gets back into the office he turns off the callforwarding.  However for some strange reason external calls placed to his number still get forwarded to his cell phone, internal calls will ring at his desk phone.  I had him contact me one day after turning it off and checked the call manager to see if for some reason the call forwarding was enabled on external calls only.  But once he turned it off there were no call forwarding options on in the call manager.  Was hoping someone would have any suggestions on where to go to resolve this.  Thanks. ... View more

Hi, I'm running Unity Connection 8.6 and trying to see if I can give another user access to someone else's voicemail.  He is taking over for someone else, but will still be doing his old job, so wants access to both VMs right now, as there are messages on the old one that he still wants.  Is there a way to give him access to both at the same time?  Thanks. ... View more