Buenas  yanesberuiz,Te invito a que veas el siguiente documento donde podras ver como termina configurado en el telefono, adicionalmente podras tambien ver una imagen del plug-in que utiliza la asistente.http://www.cisco.com/c/en/us/products/collater...

Guennadi,AD vrs Global catalog AD shouldn't be a problem to be honest. Some of the Global Catalog functions would be to expedite the search through AD as is always a best practice to use Global Catalog when using Jabber integrations especially if yo...

Guennadi,Just something real quick, remember that controlling a desk phone vrs sofphone will be different,as deskphone uses CTI therefore the need to authenticate through the CTI Directory process, that is why is working when using softphone.I would...

Dear mohamedbineesh,Allow me to answer as best as I can.UCCX Standard Edition is quite a limited package, you won't be able to use features like CAD or Silent Monitoring/Recording. You can use Supervisor Desktop, but again, the features are limited, ...

Hello James,I hope you are doing fine!Allow me to provide you my comments with this problem that you haveFirst an important fact when using this feature of Deskphone control Jabber uses CTI protocol to control a phone device. With this statement you ...