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I am looking for some guidance (sanity check really) on the best way for to add agent to a CSQ base on call statistics. Scenario: 20 agents logged in and ready. The first 15 agents take all the calls until the contacts waiting reaches 10, then and on...
Did you ever find an answer. I am reading the Cisco Meeting Room is the answer and a TSP has to be setup with the carrier, but I too am having trouble finding documentation.
Yes, I had the same problem. Apparently, software pak 8.6 adds 2 bind statementns that are having an effect on the MWI. You have to go to cli and remove.voice service voip allow-connections h323 to h323 allow-connections h323 to sip allow-connection...
We are trying to migrate a customer from Unity to Unity Connection with about 500 users, wouldn't that be a huge pain? The Cobras error pops up on a few users. i would think there should be a fix for Cobras
