Conditions de service WebEx Telepresence de Cisco ... View more

Description de service WebEx Telepresence de Cisco ... View more

The first time you open Cisco Jabber Video for TelePresence, you can test your computer’s microphone, speakers, and camera to ensure the best video calling experience. Do any of the following:  To test the microphone: Select the microphone you want to test. Begin talking normally. Adjust the microphone volume slider as needed so that the indicator falls in the recommended range. To test the speakers: Select the speakers you want to test. Make sure the speakers are not muted, and click Test. Adjust the speaker volume slider as needed. To adjust the camera: Select the camera you want to adjust. Adjust the camera as needed until the onscreen picture displays how you want to appear to other callers. Click Next. The screen that appears displays information about your maximum camera resolution, system resources, outgoing bandwidth, and expected outgoing video quality. Review the information, and then click Finish. You can access Quick Setup at any time (see Run Quick Setup on your microphone, speakers, and camera). You can also adjust settings individually (see Select and test your microphone and speakers and Select and adjust your camera). ... View more

You can get Cisco Jabber Video for TelePresence in one of two ways: If an existing Cisco TelePresence customer sends you an email invitation to get Jabber Video, click the link in the email to download the application. Go to http://ciscojabbervideo.com and click Get Jabber Video. In either case, you create a Jabber Video account by entering account information and clicking Sign up. Note the following: Your account password must contain at least eight characters, including at least one number. You create a video address that other TelePresence members can use to call you. Be sure to write down your video address or account email address, and your account password. You need them to sign in to the Jabber Video application. You must check the I agree to the Terms of Service box to use Jabber Video. ... View more

If you have more than one camera connected to your computer, you can select which camera to use with Cisco Jabber Video for TelePresence. You can also adjust the selected camera to correctly capture your image. You can run Quick Setup to select, test, and adjust your microphone, speakers, and camera all at one time (see Run Quick Setup on your microphone, speakers, and camera). On the Jabber Video control screen, do one of the following:  Windows: Click , and then click Settings. Mac: From the main menu, click Jabber Video > Preferences. Click Video. Click the list and click the camera you want to use. Manually adjust the camera to position your face correctly in the frame. Click OK. ... View more

As an alternative to selecting, testing, and adjusting your microphone, speakers, and camera separately (see Select and test your microphone and speakers and Select and adjust your camera), you can run Quick Setup to perform all these tasks at once. Quick Setup also provides information about your maximum camera resolution, system resources, outgoing bandwidth, and expected outgoing video quality. On the Cisco Jabber Video for TelePresence control screen, do one of the following:  Windows: Click , and then click Quick Setup. Mac: From the main menu, click Jabber Video > Preferences. Click About. Under Microphone, do the following:  Click the list and click the microphone you want to use. Talk to test the microphone. Drag the slider to adjust the microphone level to the recommended range. Under Speakers, do the following:  Click the list and click the speakers you want to use. Click Test to test the speakers. Drag the slider to adjust the speaker level. Under Camera, do the following:  Click the list and click the camera you want to use. Manually adjust the camera to position your face correctly in the frame. Click Next. The screen displays information about your camera resolution, outgoing bandwidth, and other system resource information. Click Finish. ... View more

You can set an option to be signed in automatically when the Cisco Jabber Video for TelePresence application opens. 1. On the Jabber Video control screen, do one of the following: Windows: Click , and then click Settings. Mac: From the main menu, click Jabber Video > Preferences. 2. Click Sign-in. You can also access sign-in settings from the Jabber Video sign-in screen. On that screen, click the Settings icon to the right of the Remember me check box, and then click Sign-in Settings. 3. Check or uncheck the Sign in automatically box. 4. Click OK. ... View more

After you create a Jabber Video account, you can’t change the username or email address for that account. If you want to use a different username or email address, create a new account by going to and clicking Get Jabber Video. See Where do I get Cisco Jabber Video for TelePresence? for tips on creating a Jabber Video account. Note the following regarding changing your username or email address: You can associate an email address with one Jabber Video account only. So if you create a new account because you want to use a different username, you need to enter an email address for that account that is different from the one you used for your first account—you can’t use the same email address twice. The system sends your welcome email to the new email address. By contrast, you can use the same username for more than one Jabber Video account. So if you create a new account because you want to use a different email address, you can enter your existing username for the second account. You do not need to create a new account if you want to change the account password. See How do I reset my Cisco Jabber Video for TelePresence password? for instructions. ... View more

If you are using Jabber Video on Mac OS X (Lion), you should update the 3ivx video driver to prevent crashes. The driver is available at http://3ivx.com/download/macos.html. ... View more

You cannot change any Jabber Video server settings at this time. ... View more

You may be unable to log in to Jabber Video if you are trying to log in behind a Cisco ASA firewall. You can reconfigure your firewall settings so that you can log in. See I am a network administrator for my company. What port ranges are you provisioning for Cisco Jabber Video for TelePresence, and what ports should I open on my firewall to enable my employees to use Jabber Video from my company's network? for instructions. ... View more

The sender should check the length of his or her device video address. Jabber Video can receive video calls from SIP devices whose video addresses are up to 41 characters. However, Jabber Video can receive video calls from H.323 devices whose video addresses are up to 31 characters only. So if the video call is coming from a SIP device with a video address of 42 characters or more, or an H.323 device with a video address of 32 characters or more, you cannot receive the video call in Jabber Video. There is no limit on the length of a video address for incoming video calls from other Jabber Video or Cisco WebEx Telepresence device users. ... View more

To use Jabber Video with a Cisco TelePresence device, the device must be running version 1.8 or later. ... View more

Your call history does not include entries for Cisco Jabber Video video calls. Sign in to the Cisco WebEx Telepresence portal if you are not already signed in (see Sign in to the portal). Click Call history. (Optional) To filter the display, do either or both of the following: To view the call history for a particular device: Click Select device and click the device. To view only incoming, outgoing, or missed video and audio calls: Click View all and click the call type. ... View more