Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
Very simple call flow. No Network VRU, just a basic Event Feed VRU. VRU makes route request to ICM. ICM returns a Label using a Dynamic Label Node of *8,12345. No issues whatsoever. However, if the Label has a prefix of DTMF (DTMF*8,12345) the Route ...
Trying to figure out is if the Attributes API in the UCCE 11.5 document is correct. Based on the document we should now be able to add/remove agentAttributes but nothing happens when we use the "agentAttributesAdded" and "agentAttributesRemoved" XML ...
This is a non CVP VRU and it does not manipulate the returned Label in any way, assuming we receive it. However, in this case we simply don't receive the Route Select event with the Label. Something with the DTMF prefix appears to cause a different b...
Be sure that the User has 'Configuration' selected in their User Profile. Also, is this a lab? You should be sending these requests to an AW/HDS so I assume you just have an all-in-one?
