Hi,is there a way to be both? If an user is for example Supervisor, i am not allowed to add him to the User List. But i have the requirement that some user can- Reskill- Add Agentswith their one Domain Account. How would you solve this? The only way ...
Hello,System: UCCE 8.0(3)i have the problem, that in Agent_Real_Time and Agent_State_Trace sometimes there is "the last not ready reason code" carried around through the following states like talking or ready.If my understanding is correct, reason co...
Hello everybody,I have an issue keeping CallVariables.Scenario1:CTIOS Agent gets a Call with CallVariable1 = "test" -> Initiates a SingleStep or Consult Transfer to another Agent (directly to the Extension) -> Agent#2 can see CallVariable1 = "test".S...
Hi,not the answer you are looking for but me and my colleagues had this question since a few years ago and we do not know of any possible way to do this unfortunately.Even if you could solve this, then if the Calls have a different priority it ends h...
Hi,im not sure if its possible, definately not out of the box but the XML files which describe the CallFlow should be the same. So what you could try:- Create a New Project with the desired name- Look into the files of the newproject and look for the...
Hi,i dont have the answer, but i am thinking about this, cause its kind of interresting.So you have an ICM System, you then either have IVR or CVP also, following the title you have an IVR? If you have IVR, the way Jonathan described should be the co...
Hi,i cannot directly answer your problem but we had a simmilar issue with ICM 8.0(3)... We used State_Traces and some states were missing (dont recall exactly which).. We asked TAC Support for help and they gave us an Engineering Special which helped...
