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Kris Lambrechts
‎08-18-2017
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Member since ‎10-19-2010
146
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CVP VRU PIM Failover

Created by in Contact Center
09-26-2012
09-26-2012
No, this is not possible, any calls with active VRU treatment will fail when there is a VRU PG fail-...

CVP CUBE DTMF not working

Created by in Contact Center
09-26-2012
09-26-2012
dial-peer 1355 is missing this command : dtmf-relay rtp-nteCheers,Kris

Get Agent IP Address During Script Execution

Created by in Contact Center
08-21-2012
08-21-2012
I don't write enough scripting to know for sure if the agent's phone's IP address would be available...

Automatic Password Reset with UCCE and IVR scripts

Created by in Contact Center
08-21-2012
08-21-2012
Active Directory authentication is to the best of my knowledge not a standard integration option any...

After the fresh installation of cisco ICM AW, distributor cmsnod

Created by in Contact Center
08-21-2012
08-21-2012
So you enabled CMS during Setup, do you also have an application that connects to the CMS Service ?C...

EDMT migration 8.0(1) tool error

Created by in Contact Center
08-21-2012
08-21-2012
You had Cisco Email Manager or Cisco Chat Service integrated with this ICM instance at some point. T...

CUIC 8.5 Skill Group Real time, calls in Q >0 when agents ready

Created by in Contact Center
08-21-2012
08-21-2012
This is indeed key. Assuming this a CUCM PG, the Router assigns calls to agents, you should check th...

DTMF issue with CVP 8.5 and EDGE/VXML GW IOS 15.1

Created by in Contact Center
06-14-2012
06-14-2012
Few issues :http://172.20.10.5/ar-ar/app/5021.wav doesn't exist or is otherwise unavailable to sever...

SIP Dialer for UCCE 8.5 and ring no answer

Created by in Contact Center
06-14-2012
06-14-2012
Given that it's been a while since you posted this and no answers have come up I don't think this is...

MDS Time Delivery Queue size is increasing

Created by in Contact Center
06-14-2012
06-14-2012
The MDS processes on these Routers are unable to communicate quickly enough over their private conne...

Default CVP ECC variables?

Created by in Contact Center
06-14-2012
06-14-2012
To be honest I'm not so sure that you adding that ECC variable actually resolved the problem more th...

Sending UUI data out from ICM/CVP

Created by in Contact Center
06-14-2012
06-14-2012
For future reference : receiving UUI data into your ECC variables and indlcuding the same UUI data i...

rolling over in CVP SRV or local server group configuration

Created by in Contact Center
06-14-2012
06-14-2012
You might want to post a few screenshots of the configuraiton of your Dialed Number Plan entry and S...

Can CVP Check availability of free channel in PRI and route the

Created by in Contact Center
06-14-2012
06-14-2012
Sure this is perfectly possible.Add a Label node in your script for the Label (external number) that...

LBCAC with CVP 8.5 fails - exact same config with CVP 8.0 works

Created by in Contact Center
05-15-2012
05-15-2012
Might have to read through your description a bit closer if not, but have you seen CSCtr51655 - "LBC...
Public Statistics
Date Registered ‎10-19-2010 08:16 AM
Date Last Visited ‎08-18-2017 04:03 AM
Total Messages Posted 146
Total Helpful Votes Received 231
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