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This is a straight-forward approach to collecting logs for your UCCE or CVP system. Check the bottom of this article for advanced reading material on the Unified System CLI and the Diagnostic Framework. Login to the Unified System CLIOpen a Remote D...
One of the most challenging aspects of troubleshooting a Unified Contact Center Enterprise / Intelligent Contact Management system is the sheer size of most deployments. It can be difficult to obtain reliable information about the exact issue from ca...
No, this is not possible, any calls with active VRU treatment will fail when there is a VRU PG fail-over. I'm surprised however that the call even stays connected when you kill the VRU PIM. The call willl / should fail as soon as you kill the VRU PIM...
So you enabled CMS during Setup, do you also have an application that connects to the CMS Service ?CMS allows for external applications to make configuration changes to your UCCE database. Typically examples include the Web Re-skiling Tool or Contact...
This is indeed key. Assuming this a CUCM PG, the Router assigns calls to agents, you should check the IcmAvailable counter to see how many agents are actually available to take calls at that time.Cheers,Kris
Given that it's been a while since you posted this and no answers have come up I don't think this is an easy one to solve so I'm going to give it a 'creative' shot. You can't change the Maximum Attempts because that will accept the other results as w...
