I have a customer that is moving from an older CCM v4.1 system to a new UC560.  Currently, they have a pretty extensive corporate directory (more than 500 contacts).  I realize that the UC560 doesn't integrate with AD, so the directory will essential...

I am working with a customer that is using the Cisco Smart CallConnector Advanced Client (version 2.01.012).  Everything works like it should; except that when users have their presence status synced with their Outlook calendar that status does not u...