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- About saharhanna
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Member since
10-24-2012
75
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Created by
saharhanna
in Contact Center
in Contact Center
10-30-2013
04:05 PM
10-30-2013
04:05 PM
Hello, I am performing some tests in UCCE 9.0 I need to locate if my call was handled by Call Router A or B. Where can I find this information? Thank you, Sahar Hanna
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09-23-2013
03:36 AM
Hello, I need to know how in CAD, the agent statistics that include the number of handled calls, the total break time and other timers can be reset. Do they automatically reset when the agent logs out and logs in again? Or is there a manual way to reset them? Thank you, Sahar Hanna
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09-22-2013
11:01 PM
Hello, I need to know where I can find in CVP VXML server the log file that shows VXML ports utilization. Anyone knows which file is that? Thank you, Sahar Hanna
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09-11-2013
03:29 AM
Hello, I am trying to find a field in the ICM HDS database that specifies the party that ended a certain call (the agent's extension/the customer phone number) Anyone knows if such a field exists and where(in which table)? Thank you, Sahar Hanna
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08-07-2013
02:30 AM
Hello, Is there a simple way to disable supervisory assist button from CTIOS client 9.0? Thank you, Sahar Hanna
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08-02-2013
12:04 AM
Hi, We recently upgraded UCCE from v8.0 to v9.0 Before the upgrade, we were using CTIOS based silent monitoring. The supervisor would pick an agent and listen to him continuously over several calls in a single silent monitoring session. The session would be on-going even when a call ends and another call begins. After the upgrade, we had to use Call Manager based silent monitoring. Now however, a single silent monitoring session would only allow to monitor the current call. When the call ends, a new session has to be initiated again Any advise on how to fix this issue? Thank you, Sahar Hanna
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08-01-2013
11:57 PM
Hi, Thank you for the replies. The phone busy trigger is set to 1 on Call Manager. Both calls are from PSTN. Thank you, Sahar Hanna
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08-01-2013
02:59 AM
Hello, We faced a weird behavior in the contact center UCCE 9.0 A certain agent received 2 incoming calls on CTIOS at the same time. He wasn't able to answer any of the calls until they were requeued and were displayed on his IP phone as missed calls What could allow the PG to reserve the same agent for two calls at the same time? Any idea what could be the problem? Thank you, Sahar Hanna
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07-21-2013
11:25 PM
Hello Gergely, Thanks for your reply. What I am trying to do here is that I had a script developped using UCCX script editor. I am migrating it to CVP environment so I am developping a script that does the same functionality. In UCCX, I used the Create URL Document node to call an web service and pass parameters to it using the Get method. When trying to load the same URL in Call Studio Web Service element, I get the above error. Sahar Hanna
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07-19-2013
04:38 AM
Hello, I am trying to create a script on Call Studio 9.0 containing a Web Service element. When I've loaded the URL after choosing URI, I get the following error: A part definition named Body in the WSDL has no type or element attribute, preventing it from being loaded Anyone has seen this error? what could be the problem? Thank you, Sahar Hanna
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07-04-2013
04:28 AM
Hi Gergely, Thanks for the reply. I am aware of the existence of silent monitoring in supervisor desktop. However, what I need is to be able to get this functionality in the agent desktop. Is it possible? Thanks, Sahar Hanna
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Created by
saharhanna
in Contact Center
in Contact Center
06-28-2013
02:27 AM
06-28-2013
02:27 AM
Hi, please find attached the ise logs for today and yesterday Thanks, Sahar Hanna
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Created by
saharhanna
in Contact Center
in Contact Center
06-28-2013
01:51 AM
06-28-2013
01:51 AM
Hi Gergely, Thanks for the reply Yes I enabled ISE server from Web Setup tool. And also I am able to connect to port 443 on AW What else I can check? Sahar Hanna
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06-28-2013
01:15 AM
Hi Ganapathi, Thanks for the reply. It turned out to be a problem on the E1 level Sahar Hanna
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Created by
saharhanna
in Contact Center
in Contact Center
06-28-2013
01:13 AM
06-28-2013
01:13 AM
Hello, We have upgraded UCCE to version 9.0 I have downloaded ISE from the AW but it is not working, I get the message : Error: Cannot communicate with Web Server What additional configuration should I do? Any logs that I can check to locate the problem? Thanks, Sahar Hanna
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Labels:
10-30-2013
Hello,I am performing some tests in UCCE 9.0I need to locate if my call
was handled by Call Router A...
09-23-2013
Hello,I need to know how in CAD, the agent statistics that include the
number of handled calls, the ...
09-22-2013
Hello,I need to know where I can find in CVP VXML server the log file
that shows VXML ports utilizat...
09-11-2013
Hello,I am trying to find a field in the ICM HDS database that specifies
the party that ended a cert...
08-07-2013
Hello,Is there a simple way to disable supervisory assist button from
CTIOS client 9.0?Thank you,Sah...
08-02-2013
Hi,We recently upgraded UCCE from v8.0 to v9.0Before the upgrade, we
were using CTIOS based silent m...
08-01-2013
Hi,Thank you for the replies.The phone busy trigger is set to 1 on Call
Manager.Both calls are from ...
08-01-2013
Hello,We faced a weird behavior in the contact center UCCE 9.0A certain
agent received 2 incoming ca...
07-21-2013
Hello Gergely,Thanks for your reply.What I am trying to do here is that
I had a script developped us...
07-19-2013
Hello,I am trying to create a script on Call Studio 9.0 containing a Web
Service element.When I've l...
07-04-2013
Hi Gergely,Thanks for the reply.I am aware of the existence of silent
monitoring in supervisor deskt...
Created by
saharhanna
in Contact Center
06-28-2013
06-28-2013
Hi, please find attached the ise logs for today and
yesterdayThanks,Sahar Hanna
Created by
saharhanna
in Contact Center
06-28-2013
06-28-2013
Hi Gergely,Thanks for the replyYes I enabled ISE server from Web Setup
tool.And also I am able to co...
06-28-2013
Hi Ganapathi,Thanks for the reply.It turned out to be a problem on the
E1 levelSahar Hanna
Created by
saharhanna
in Contact Center
06-28-2013
06-28-2013
Hello,We have upgraded UCCE to version 9.0I have downloaded ISE from the
AW but it is not working, I...
Public Statistics
| Date Registered | 10-24-2012 12:41 AM |
| Date Last Visited | 08-18-2017 04:03 AM |
| Total Messages Posted | 75 |
