Hello,I am performing some tests in UCCE 9.0I need to locate if my call was handled by Call Router A...

Hello,I need to know where I can find in CVP VXML server the log file that shows VXML ports utilizat...

Hello,Is there a simple way to disable supervisory assist button from CTIOS client 9.0?Thank you,Sah...

Hi,We recently upgraded UCCE from v8.0 to v9.0Before the upgrade, we were using CTIOS based silent m...

Hi,Thank you for the replies.The phone busy trigger is set to 1 on Call Manager.Both calls are from ...

Hello,We faced a weird behavior in the contact center UCCE 9.0A certain agent received 2 incoming ca...

Hello Gergely,Thanks for your reply.What I am trying to do here is that I had a script developped us...

Hello,I am trying to create a script on Call Studio 9.0 containing a Web Service element.When I've l...

Hi Gergely,Thanks for the reply.I am aware of the existence of silent monitoring in supervisor deskt...

Hi, please find attached the ise logs for today and yesterdayThanks,Sahar Hanna

Hi Gergely,Thanks for the replyYes I enabled ISE server from Web Setup tool.And also I am able to co...

Hi Ganapathi,Thanks for the reply.It turned out to be a problem on the E1 levelSahar Hanna

Hello,We have upgraded UCCE to version 9.0I have downloaded ISE from the AW but it is not working, I...