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Member since ‎10-24-2012

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        Hello,I am performing some tests in UCCE 9.0I need to locate if my call was handled by Call Router A or B.Where can I find this information?Thank you,Sahar Hanna
Hello,I need to know how in CAD, the agent statistics that include the number of handled calls, the total break time and other timers can be reset.Do they automatically reset when the agent logs out and logs in again?Or is there a manual way to reset...
Hello,I need to know where I can find in CVP VXML server the log file that shows VXML ports utilization.Anyone knows which file is that?Thank you,Sahar Hanna
Hello,I am trying to find a field in the ICM HDS database that specifies the party that ended a certain call (the agent's extension/the customer phone number)Anyone knows if such a field exists and where(in which table)?Thank you,Sahar Hanna
Hi,We recently upgraded UCCE from v8.0 to v9.0Before the upgrade, we were using CTIOS based silent monitoring. The supervisor would pick an agent and listen to him continuously over several calls in a single silent monitoring session.The session woul...
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Member Since ‎10-24-2012 12:41 AM
Date Last Visited ‎08-18-2017 04:03 AM
Posts 75
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