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Senthil Kumar Sankar
‎12-10-2020
Cisco Employee
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Member since ‎11-22-2012
416
Posts
173
Helpful
60
Solutions
Certifications
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)

Re: UCCE 10.5 LAA Skill Group and RONA

Created by in Contact Center
08-06-2019
08-06-2019
Hello, You are using the Select Node, the Call will go the the X path only after the 2nd attempt fai...

Re: VRU Routing Client - DTMF Label

Created by in Contact Center
08-01-2019
08-01-2019
Yes if the VRU PG receives a Label with DTMF*8 from Router, it would recognize the string "DTMF*8" s...

Re: VRU Routing Client - DTMF Label

Created by in Contact Center
08-01-2019
08-01-2019
Hello, Have you tried using a "Run External Script". Below is what i see in the CVP guide. In your U...

Re: CVP 404 Failure to CUCM using CCB

Created by in Contact Center
07-30-2019
07-30-2019
Hi Bill, 404 not found is returned by CUCM to CVP. You might need to look into the CUCM Configuratio...

Re: Finesse Host Name Change

Created by in Contact Center
07-30-2019
07-30-2019
You can find in the Installation guide of 12.0 version https://www.cisco.com/c/en/us/td/docs/voice_i...

Re: Finesse with UCCE - currently logged agents

Created by in Contact Center
07-27-2019
07-27-2019
You can try one of the below option. 1) In finesse Server you can issue the below command and see th...

Re: Finesse Host Name Change

Created by in Contact Center
07-31-2018
07-31-2018
Changing the finesse HostName or IP address or Domain is not supported till release 11.6. You will n...

Re: Contact center functions

Created by in Contact Center
01-26-2018
01-26-2018
Hello, If it is UCCE with CVP, you should be able to do it. You can use Get Digits Microapp and CVP ...

Re: Send to VRU Node fails

Created by in Contact Center
01-25-2018
01-25-2018
Hello, Your Ringtone Leg Invite Comes with SDP U-LAW and actual Dial-peer as A-LAW. Change the Dial-...

Re: ICM router Requery

Created by in Contact Center
12-07-2017
12-07-2017
Hello, The ReRoute Reason Code 1 is REQUERY_ROUTE_SELECT_FAILURE (1) "Routing client generated an er...

Re: Calls failing on outbound transfer from ICM script.

Created by in Contact Center
09-25-2017
09-25-2017
The Logs which you have uploaded is not going to help in finding the problem. They are incomplete.As...

Re: Calls failing on outbound transfer from ICM script.

Created by in Contact Center
09-21-2017
09-21-2017
Looks like there is a problme in the Gateway, Attach the CVP Logs and Gateway Logs, That should tell...

Re: Segregate Manual Outbound vs Dialer Outbound

Created by in Contact Center
09-20-2017
09-20-2017
I have seen this Peripheral Call Type 10 if agent goes off-hook and doesn't dial any number. You can...

Re: Segregate Manual Outbound vs Dialer Outbound

Created by in Contact Center
09-19-2017
09-19-2017
Maybe you can try using the field "Peripheral Call Type"in the TCD table.Generally, if agent does a ...

Hi,

Created by in Contact Center
02-17-2017
02-17-2017
Hi, The TIP service is the Live Data interface to the PG and router. It queues events from PG and Ro...
Public Statistics
Date Registered ‎11-22-2012 02:45 AM
Date Last Visited ‎12-10-2020 01:39 PM
Total Messages Posted 416
Total Helpful Votes Received 173
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