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Hi All,Is there any command in the Voice Gateway to accomplish the below task.When the Call hits in the CUBE and when matches the Incoming Dial-Peer and we see the below UUI header information in the SIP INVITE User-to-User: 30303931323436;encoding=h...
Hi Members,In the HDS database there is a table Skill_Group_Interval where i have the value as NULL for the field RouterDelayQAbandTime for all the IntervalsDo i need to change any config inorder to get that data populated.From Schema I could find th...
Hi Members,We have the CVP Reporting Server and i could see lot of error logsCVP_8_0_RPT-3-REPORTING_INTERNAL_ERROR: executeBatch() -- error in the batch SQL: INSERT INTO Call (CallGUID, UUI, StartDateTime, DNIS, ANI, Iidigits, CallTypeID, Subsystem...
Hi All,We have UCCE 8.0 setup, I am passing a Custom SIP Header to ICM, and the parameter of the header consists of the UUI Hexadecimal value.Now in the ICM script i need to convert this Hexadecimal Value to actual String, Can someone guide how i can...
Hi Members,Kindly clarify me on this please.I have a CUSP like the below config globallyserver-group sip global-load-balance call-idBut in my server group i have the below config looks likeelement ip-address x.x.x.x 5060 tcp q-value 1.0 weight 50elem...
Hello,
You are using the Select Node, the Call will go the the X path only after the 2nd attempt failure.
With Target Requery in a Label, Route Select, or Select node, if the router fails to route to a target node, a second attempt is made. If th...
Yes if the VRU PG receives a Label with DTMF*8 from Router, it would recognize the string "DTMF*8" string and perform the next action.
In your initial snippet, i see this as a problem, The NULL Call Object leads the issue. If the CALLID is -1 this ma...
Hello,
Have you tried using a "Run External Script". Below is what i see in the CVP guide.
In your Unified ICM script,when using outpulse transfers with SIP calls,digits can only be outpulsed on a call that has already been established.This mean...
Hi Bill,
404 not found is returned by CUCM to CVP.
You might need to look into the CUCM Configuration and CUCM logs to see why it sent 404 Not found.
1) Check the CSS/Partition between Trunk and the IPPhone.
2) Try using the Dialed Number Analyzer ...
You can find in the Installation guide of 12.0 version
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1201/installation/guide/cfin_b_cisco-finesse-installation-and-upgrade/cfin_b_cisco-finesse-instal...
