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Senthil Kumar Sankar
‎08-25-2021

Cisco Employee
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Member since ‎11-22-2012
416
Posts
178
Helpful
60
Solutions
Certifications
Support Services Engineer Green Belt
CX Baseline Training
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)

Re: UCCE 10.5 LAA Skill Group and RONA

Created by in Contact Center
08-06-2019
08-06-2019
Hello, You are using the Select Node, the Call will go the the X path only after the 2nd attempt fai...

Re: VRU Routing Client - DTMF Label

Created by in Contact Center
08-01-2019
08-01-2019
Yes if the VRU PG receives a Label with DTMF*8 from Router, it would recognize the string "DTMF*8" s...

Re: VRU Routing Client - DTMF Label

Created by in Contact Center
08-01-2019
08-01-2019
Hello, Have you tried using a "Run External Script". Below is what i see in the CVP guide. In your U...

Re: CVP 404 Failure to CUCM using CCB

Created by in Contact Center
07-30-2019
07-30-2019
Hi Bill, 404 not found is returned by CUCM to CVP. You might need to look into the CUCM Configuratio...

Re: Finesse Host Name Change

Created by in Contact Center
07-30-2019
07-30-2019
You can find in the Installation guide of 12.0 version https://www.cisco.com/c/en/us/td/docs/voice_i...

Re: Finesse with UCCE - currently logged agents

Created by in Contact Center
07-27-2019
07-27-2019
You can try one of the below option. 1) In finesse Server you can issue the below command and see th...

Re: Finesse Host Name Change

Created by in Contact Center
07-31-2018
07-31-2018
Changing the finesse HostName or IP address or Domain is not supported till release 11.6. You will n...

Re: Contact center functions

Created by in Contact Center
01-26-2018
01-26-2018
Hello, If it is UCCE with CVP, you should be able to do it. You can use Get Digits Microapp and CVP ...

Re: Send to VRU Node fails

Created by in Contact Center
01-25-2018
01-25-2018
Hello, Your Ringtone Leg Invite Comes with SDP U-LAW and actual Dial-peer as A-LAW. Change the Dial-...

Re: ICM router Requery

Created by in Contact Center
12-07-2017
12-07-2017
Hello, The ReRoute Reason Code 1 is REQUERY_ROUTE_SELECT_FAILURE (1) "Routing client generated an er...

Re: Calls failing on outbound transfer from ICM script.

Created by in Contact Center
09-25-2017
09-25-2017
The Logs which you have uploaded is not going to help in finding the problem. They are incomplete.As...

Re: Calls failing on outbound transfer from ICM script.

Created by in Contact Center
09-21-2017
09-21-2017
Looks like there is a problme in the Gateway, Attach the CVP Logs and Gateway Logs, That should tell...

Re: Segregate Manual Outbound vs Dialer Outbound

Created by in Contact Center
09-20-2017
09-20-2017
I have seen this Peripheral Call Type 10 if agent goes off-hook and doesn't dial any number. You can...

Re: Segregate Manual Outbound vs Dialer Outbound

Created by in Contact Center
09-19-2017
09-19-2017
Maybe you can try using the field "Peripheral Call Type"in the TCD table.Generally, if agent does a ...

Hi,

Created by in Contact Center
02-17-2017
02-17-2017
Hi, The TIP service is the Live Data interface to the PG and router. It queues events from PG and Ro...
Public Statistics
Date Registered ‎11-22-2012 02:45 AM
Date Last Visited ‎08-25-2021 12:34 AM
Total Messages Posted 416
Total Helpful Votes Received 178
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