About karenhcheng

karenhcheng · 12-17-2012

Hey guys,Just wondering whether anyone has figured out a way to show what reports are using a particular report definition? So something like 'Show Dependency Records' in CUCM for example?The reason for asking is if I want to update a report defintio...

karenhcheng · 02-11-2014

Hi Sahar and anyone else,Has anyone gotten this issue resolved? I'm having the same issue (version 9.0.1.10000-10 with the COP4 file installed).Try and add the Cisco Facebook fanpage, get the authorization page pop up, login to facebook using person...

karenhcheng · 01-02-2013

Hi Purna,CUIC can definitely provide those kind of statistics. I suggest starting here https://developer.cisco.com/web/ccr/documentation which has Webview templates for CUIC which may help you.Some of the stock reports in CUIC may also provide you th...

karenhcheng · 12-23-2012

Solved!!!SSH to the CUIC box and run the following commands:run sql select id, name from cuic_data:cuicreportdefinition run sql select name, reportdefinitionid from cuic_data:cuicreport Join the 2 bits of data together using the id and reportdefiniti...

karenhcheng · 12-23-2012

Hi Sarah,No worries on the Relative Dates.The other question is a tad harder to answer but here goes.Basically for the agent summary you need to extract the data out of the historical tables (Something like Agent_Skill_Group_Half_Hour) and sum it to...

karenhcheng · 12-17-2012

Hi Sarah,I believe what you are after is done in CUIC. It will be in the report definitions and dependent on the SQL query used.Are you using relative dates to allow the user to select options such as 'This Week', ' Last Week' etc?If so the query can...

Member Since	‎03-17-2011 08:03 PM
Date Last Visited	‎08-18-2017 04:03 AM
Posts	16
Total Helpful Votes Received	15

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