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Hi, we're on ICM 7.5.9, and one thing we're seeing is that the agent reksilling website doesn't log users who successfully log in. I can see failed log in attempts in the Tomcat logs, but do not see IP address/user name/etc., for users who successful...
Is there a record written somewhere of when a Supervisor uses the Supervisor Desktop to make an agent available? I haven't been able to find anything yet, I know you can get some details in HDS for instance of when a Supe barges in on a call, but no ...
Has anyone received any type of formal notification re: end of support/end of sale/end of engineering for ICM 4.1.5? The Cisco website only refers to version 4.0.X but not 4.1.5 but I've heard that 4.1.5 is stopping 2/28/04. Anyone has heard this?
I'm looking to see if I can find anywhere what specific toll-free numbers was used in a translation route. We're finding that when troubleshooting it is hard to narrow which toll-free number may be having trouble. I checked TerminationalCallDetail an...
Does anyone have any suggestions on where I can find a log of "No free routes to send call to Translation Route (ID XXXX)" type of translation route errors? I did a SQL query of the Route_Call_Detail table, but all of the RouterErrorCodes listed ther...
It looks like there hasn't been much of an impact in the past?
http://www.cisco.com/c/en/us/about/supplier-sustainability/leap-second.html#~Response,
"We assessed the related records for all three periods, spanning all Cisco platforms and all Cisco c...
I would agree.
http://docwiki.cisco.com/wiki/Unified_CCE_Software_Compatibility_Matrix_for_10.0(x)#IP_Phone_Support
"The following general limitations pertain to IP phones used with Unified CCE Enterprise deployments:
Only Cisco IP Phones are support...
If you drag a new version of the element from the toolbar (don't copy and paste it) and deploy it to a new Studio application and deploy it and call it, does it happen then (in case someone manually modified the one you're copying for instance).
Since that node uses Say It Smart, you'd have to look to customize it, which I imagine would likely void Cisco's support of the applications since they are very sensitive as to what can and can't be changed within Courtesy Callback scripts.
