The purpose of this document is to clarify the different passwords on a T3 system between the codecs, TCU, and touch panel, list the default sets of credentials for each, and document the procedures for how to change them.Default Credentials for Cisc...

Migrating to a new CUCM cluster in CTS-Manager is fairly easy and should not impact meetings. All meeting details are pulled from Exchange and stored in each individual room's mailbox. As each room's "Room Name from Exchange" is the same between the ...

This article was written because I thought the official documentation at the time was not a great step-by-step resource to send someone you needed to collect SIP traces. The official documentation has since been updated and I recommend you check it o...

Unable to validate EWS Connection Error  The most common error when connecting Exchange to CTS-Manager is the error listed below, and it covers an array of issues. "Failed to establish a connection to X.X.X.X with the information provided. Code: 5010...

Symptoms / VerificationIf you have Cisco 12" Touch Panel on a CTS or TX-series endpoint during a new install that is stuck on "Establishing Connection", it could be an issue with the Manufacturing Installed Certificate. Occasionally, this is missed i...