The correct procedure for factory resetting a Touch 10 connected to an IX system is as follows:
Unplug the power/network cable from the back of the Touch 10
While holding the Volume up hard button, re-plug the power/network cable
Wait for the Mute hard button to get lit (red) - approx. 5 seconds
Release the Volume up button and click the Mute hard button
The Touch 10 should continue its boot-up cycle and pair back to the IX5000/5200
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