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I have a customer situation whereby a significant number of calls are outbound from the agents.
We use wrap-up data and work time extensively but unfortunately those features are not available on outbound calls.
Has anyone experienced this issue? ...
Switch to sip. Easier config. One dial peer and one line for MWI. dial-peer voice 7777 voip description voice mail pilot max-conn 8 destination-pattern 7777$ session protocol sipv2 session target ipv4:10.xx.xx.xx dtmf-relay rtp-nte codec g711ulaw ...
Andy...did you ever get this working. I have CME 8.6 with UCCX 8.5.1 and I have a similar queue issue where the menu input works the first time the message is played but ignores input on future loops of the queue? Does anyone have any ideas?
