Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
CUCCX 7.0(1)SR3 PRECAD 6.6(1) PRECSD 6.6.1.200 PRECUCM 7.1.2.20000-2We are experiencing an issue where agents will appear, and disappear in the CSD. The agents are logged in, and experience no change in state at the CAD.This is not confined to speci...
Refer to CUCCX 7.0(1) Administration guide, pages 7-21 & 7-22.•Longest Available—Selects the agent who has been in the Available state for the longest amount of time.•Most Handled Contacts—Selects the agent who has answered the most handled calls.•Sh...
