About wjrobbenjr

wjrobbenjr · 10-07-2009

CUCCX 7.0(1)SR3 PRECAD 6.6(1) PRECSD 6.6.1.200 PRECUCM 7.1.2.20000-2We are experiencing an issue where agents will appear, and disappear in the CSD. The agents are logged in, and experience no change in state at the CAD.This is not confined to speci...

wjrobbenjr · 02-03-2010

Refer to CUCCX 7.0(1) Administration guide, pages 7-21 & 7-22.•Longest Available—Selects the agent who has been in the Available state for the longest amount of time.•Most Handled Contacts—Selects the agent who has answered the most handled calls.•Sh...

Member Since	‎07-17-2007 06:43 AM
Date Last Visited	‎08-18-2017 04:03 AM
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Agents appearing/disapperaing in CSD

Re: Skills Based Routing Questions