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Hello All,We are running UCCX 7.1 (SR5), UCM 7.1.5.34085-1, 4 Voice Gateways 12.4(19b) .We have been experiencing some calls into our call center that when answered by our CSR's there is one way audio. This happens only on a handful of the calls but...
Does anyone know if it is possible to import a certificate into the Java keystore within UCCX 8.5? We are currently using 7.01 SR5 and have a pay by phone application that uses SSL to communicate with our billing system. We had to use the keytool c...
I've searched the support community and have found a few references to a silent install for the cisco 7.1(5) TSP but no definitive answer if it can be done for non-administrators. Can or Can't the CUCM 7.1 TSP be installed via a script for non-admin...
I'm using UCCX 7.01 -We are implementing a Pay By Phone solution. When we ask the customer for their statement number the number must be sent to our webservice in the format of 3 integers. So basically if a customer enters in "3" the system must be...
I wanted to post a resolution to an issue that has been plaguing our UCCX 7.01 environment for quite some time. I have opened numerous TAC Cases all to no avail regarding the infamous ghost calls that a few of us experience in our environments. Whi...
We've since moved on to another ACD / IVR platform (with its own set of issues) - that was over 3 years ago but believe this particular one-way audio issue was firewall related. Your best bet unfortunately is going to try to get a packet capture whe...
Great write-up Mark. I've been searching for a workaround for a couple days and apparently one doesn't exist. Someone had recommended I try the parameter "Display Original Calling Number on Transfer from Cisco Unity" but see you have already done s...
Did this work as I am experiencing the same issue with the CTI port showing up and not the real ANI of the caller. This parameter specifies Unity - will this apply to any call consult transfer?
Hello Surender,Yes like Aaron mentioned the updates are OS related and a few driver updates if I remember correctly (nothing CAD, CSD related...). Everything was fine after the plethora of updates. You will want to upgrade to the 2003.1.5a base re...
