I just installed an 8831 conference phone in my CUCM 9.1.1 environment. The phone is registered and everything works but the time is off. It's seems like it is using GMT instead of my time zone.I've verified the device pool has the correct date/time ...

I have an interesting ARP issue.We have two Palo Alto firewalls in HA pair -PAN1 & PAN2. They are connected to two different 3560 switches that are trunked together (PAN1 to SW1 & PAN2 to SW2). One switch is connected (dot1Q) to a 2851 router going t...

We recently upgraded to UCCX 7.0(1) and my supervisors are telling me that the door icon to force an agent to log off doesn't work properly. It does in fact log the agent off but it doesn't kick them out of the system. Is this a configurable item or ...