jheckart
Participant
Participant
Member since ‎04-03-2006
‎08-18-2017

User Statistics

  • 233 Posts
  • 2 Solutions
  • 87 Helpful votes Given
  • 58 Helpful votes Received
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User Activity

Hello,I have a question regarding skills based routing.  I am trying to use the algorithm of "Least skilled by order".  I am expecting the following:NY-CSQ(skills in order)- Shopping (skill)- Driving- WalkingBoston-CSQ(skills in order)- Driving (skil...
Hello,I have UCCX 7 and CUCM 7. I have a need to have users forward to a number on the PSTN outside of the contact center.So, I have an initial script of menus. If the caller presses 2, I have a redirect to a CTI Port. The CTI Port is controlled b...
Hello,I have 10-digit intersite dialing with 4-digit intrasite dialing setup with translation patterns to accomadate overlapping DN's.In order to get line state working with AC, I have application dial-rules configured to strip the first 6-digit's. ...
Hi,I have an H323 gateway with a VIC3-2FXS/DID, and cannot get dialtone out of the fxs ports.I have not configured direct-inward-dial on the pots dial-peer, and the fxs port is set for loopstart. I have shut/no shut the voiceport and the dial-peer.I...
Hi,I'm trying to install CUCM 7.0.1 on a new MCS-7825-H4 server. I am prompted for a driver disk. This is the same as a DL-320-G5P. Has anyone else run into this?Thanks,Jeff
Community Statistics
Member Since ‎04-03-2006 04:31 AM
Date Last Visited ‎08-18-2017 03:53 AM
Posts 233
Total Helpful Votes Received 58