About jheckart

jheckart · 02-03-2010

Hello,I have a question regarding skills based routing. I am trying to use the algorithm of "Least skilled by order". I am expecting the following:NY-CSQ(skills in order)- Shopping (skill)- Driving- WalkingBoston-CSQ(skills in order)- Driving (skil...

jheckart · 08-07-2009

Hello,I have UCCX 7 and CUCM 7. I have a need to have users forward to a number on the PSTN outside of the contact center.So, I have an initial script of menus. If the caller presses 2, I have a redirect to a CTI Port. The CTI Port is controlled b...

jheckart · 06-29-2009

Hello,I have 10-digit intersite dialing with 4-digit intrasite dialing setup with translation patterns to accomadate overlapping DN's.In order to get line state working with AC, I have application dial-rules configured to strip the first 6-digit's. ...

jheckart · 04-27-2009

Hi,I have an H323 gateway with a VIC3-2FXS/DID, and cannot get dialtone out of the fxs ports.I have not configured direct-inward-dial on the pots dial-peer, and the fxs port is set for loopstart. I have shut/no shut the voiceport and the dial-peer.I...

jheckart · 03-10-2009

Hi,I'm trying to install CUCM 7.0.1 on a new MCS-7825-H4 server. I am prompted for a driver disk. This is the same as a DL-320-G5P. Has anyone else run into this?Thanks,Jeff

jheckart · 02-04-2010

Thanks for the responses.I looked through the MIVR logs and found that the order was what I would have expected per the skill of the agent, and the order in which the CSQ had the skill defined.I'm going to do some more testing, but may end up taking ...

jheckart · 02-03-2010

Thanks. I have seen that, but it's not clear to me.•Least Skilled by Order— Used for expert agent call distribution. Selects the agent with the lowest total competency level in the ordered list.•Least Skilled—Used for expert agent call distribution....

jheckart · 08-07-2009

I went ahead and created the IVR to write a redirect number to file.It's not quite as nice as updating ccmuser, nor as simple as I was expecting, but it works well.Thanks for the help.

jheckart · 08-07-2009

Thanks.I gave this a shot. If I'm not ready when the call comes in, and go ready, the call will not route.If I'm ready prior to the call coming in, it will route. I believe that the problem is that the ANI after the forward turns into a CTI Port (C...

jheckart · 04-30-2009

Nick,Thanks. I figured this out after the debug dialpeer, and put a stricter match on the outbound pots dialpeer to prevent it from being matched.That explanation is a huge help though. I didn't understand why it was really matching.

Member Since	‎04-03-2006 04:31 AM
Date Last Visited	‎08-18-2017 03:53 AM
Posts	233
Total Helpful Votes Received	58

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Skills Based Routing Questions

UCCX Call Redirect

Attendant Console and 10-digit Intersite Dialing

FXS Dial Tone

MCS-7825-H4 Installing CUCM 7.0.1

Re: Skills Based Routing Questions

Re: Skills Based Routing Questions

Re: UCCX Call Redirect

Re: UCCX Call Redirect

Re: FXS Dial Tone