Is there any information on Cisco webex contact center and the journey platform and how the IVR differs from the Cisco CVP.   Also what is Cisco approach on upgrading current versions of UCCE platform.  Will they independently exist or is there some ...

Is there a standard call type report where I can get AHT, ASA, Calls offered all in one place.  I cannot find this in any of the put of the box Cisco reports including Cisco Call type historical skill group report.

Hello,     Can someone confirm, as to what exactly are the files needed to run the CTIOS version under CTIOSClient directory.  There is setup.exe and dotnetfx.exe and many other files.  I am specifically looking at version 8.0.X.   What other files a...

Just want to discuss the impact on the implications when one HDS server goes down (out of 2) is taken down for maintenance.  From what I understand there should be no impact.  How long does it take to replicate the data back, if one HDS server is dow...

For UCCE 8.X can anyone share info on how exactly a transfer happens using dynamic label.  We are transferring out to 800 no and somehow the calls sent out are not matching what is being received at the other end.