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Jameson Gagnepain
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About Jameson Gagnepain
02-08-2021
Jameson Gagnepain
Rising star
I take pride in developing innovative UCCE/CVP scripting solutions. Expertise: UCCE, CVP, CUCM, SQL, CUIC, C#, C++, Java, HTML, JavaScript, CSS, ASP, ASP.NET CCNA
Personal Website
Awards
2
Spotlight Awards
Member's Choice, March 2015
Doc/Video August 2014
Recent Badges
Awards
Recent Badges
See all
Stats
Member since
07-16-2012
583
Posts
289
Helpful
77
Solutions
Latest Contributions by Jameson Gagnepain
Latest Contributions by Jameson Gagnepain
Discussions Jameson Gagnepain has Participated In
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Erika,
Created by
Jameson Gagnepain
in
Contact Center
12-14-2016
12-14-2016
Erika, We're still happy with InGenius. Once it's setup, the solution is quite trouble-free. -Jameso...
Re: First-call resolution ideas?
Created by
Jameson Gagnepain
in
Contact Center
02-22-2016
02-22-2016
Is this FCR specific to calls in an IVR or calls that reach an agent? If this is about calls that re...
Re: CUIC with PCCE Department
Created by
Jameson Gagnepain
in
Contact Center
02-08-2016
02-08-2016
JT,Yes, these are the right steps.-Jameson
Re: Sharing Reports CUIC
Created by
Jameson Gagnepain
in
Contact Center
02-08-2016
02-08-2016
JT,In order to limit visibility to Skills 1-3, 4-6, etc., you will need to create each set of Skill ...
Re: Calls Handled & % Talk time as part of a Reason code report
Created by
Jameson Gagnepain
in
Contact Center
02-08-2016
02-08-2016
Sarah,Due to the difference in "DateTime" usage between the tables involved in such a report, you wi...
Re: Database Error showing 537 message Invalid length parameter passed to the LEFT or SUBSTRING
Created by
Jameson Gagnepain
in
Contact Center
01-30-2016
01-30-2016
Sarah,It sounds like one or more of your CHARINDEX calls is returning a NULL value. This means at le...
Abdullah,
Created by
Jameson Gagnepain
in
Contact Center
01-19-2016
01-19-2016
Abdullah, I never stated that you can't queue to multiple Skill Groups simultaneously. My only inten...
sand_miet1,
Created by
Jameson Gagnepain
in
Contact Center
11-06-2015
11-06-2015
sand_miet1, I've never used "send to originator" in my environment, so I am not sure. Perhaps someon...
Lara,
Created by
Jameson Gagnepain
in
Contact Center
11-05-2015
11-05-2015
Lara, I would not use "Consider If" for that scenario. The simplest solution, using the ARPU custome...
As I mentioned earlier in the
Created by
Jameson Gagnepain
in
Contact Center
11-05-2015
11-05-2015
As I mentioned earlier in the thread... "Consider If" statements are only evaluated when the call en...
Re: Splitting data into different columns that is shown as a string in 1 Call Variable field
Created by
Jameson Gagnepain
in
Contact Center
10-27-2015
10-27-2015
Sarah,This is certainly possible within SQL queries. Just keep in mind that any report like this wil...
Robert, did you try setting
Created by
Jameson Gagnepain
in
Contact Center
10-02-2015
10-02-2015
Robert, did you try setting up an "Always" or an "Equals 0" threshold as I suggested? With just the ...
Re: Longest Wait to Abandon
Created by
Jameson Gagnepain
in
Contact Center
09-14-2015
09-14-2015
Robert,Normaly I would tell you if you're doing a simple query on Call_Type_Interval in CUIC, you sh...
I understand your doubts. A
Created by
Jameson Gagnepain
in
Contact Center
09-14-2015
09-14-2015
I understand your doubts. A lot depends on timing. What is happening here - as evidenced by you not ...
1 second (12 for CVP minus 11
Created by
Jameson Gagnepain
in
Contact Center
09-14-2015
09-14-2015
1 second (12 for CVP minus 11 for UCCE) is not enough. I believe Cisco recommends the Agent Desk Set...
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Public Statistics
Date Registered
07-16-2012
01:09 PM
Date Last Visited
02-08-2021
12:38 AM
Total Messages Posted
583
Total Helpful Votes Received
289
Helpful Votes Given To
User
Helpful Count
hemal.mehta
4
roberteliasson
1
jacparke
1
Gergely Szabo
5
Chris Deren
10
See all >
Helpful Votes From
User
Helpful Count
ing_robertoruiz
5
chuongnt
5
Arjun Kamble
10
bruno.gruenig
5
bill.king1
4
See all >
Awards
Community Spotlight Award
Member's Choice, March 2015
Community Spotlight Award
Doc/Video August 2014