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Jameson Gagnepain
‎08-18-2017
Rising star
I take pride in developing innovative UCCE/CVP scripting solutions. Expertise: UCCE, CVP, CUCM, SQL, CUIC, C#, C++, Java, HTML, JavaScript, CSS, ASP, ASP.NET CCNA
Personal Website
Awards
2
Spotlight Awards Member's Choice, March 2015 Doc/Video August 2014
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CCP Member
50 Accepted Solution
15 Accepted Solution
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5 Accepted Solution
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100 Helpful Vote
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Member since ‎07-16-2012
583
Posts
289
Helpful
77
Solutions

Erika,

Created by in Contact Center
12-14-2016
12-14-2016
Erika, We're still happy with InGenius. Once it's setup, the solution is quite trouble-free. -Jameso...

Re: First-call resolution ideas?

Created by in Contact Center
02-22-2016
02-22-2016
Is this FCR specific to calls in an IVR or calls that reach an agent? If this is about calls that re...

Re: CUIC with PCCE Department

Created by in Contact Center
02-08-2016
02-08-2016
JT,Yes, these are the right steps.-Jameson

Re: Sharing Reports CUIC

Created by in Contact Center
02-08-2016
02-08-2016
JT,In order to limit visibility to Skills 1-3, 4-6, etc., you will need to create each set of Skill ...

Re: Calls Handled & % Talk time as part of a Reason code report

Created by in Contact Center
02-08-2016
02-08-2016
Sarah,Due to the difference in "DateTime" usage between the tables involved in such a report, you wi...

Re: Database Error showing 537 message Invalid length parameter passed to the LEFT or SUBSTRING

Created by in Contact Center
01-30-2016
01-30-2016
Sarah,It sounds like one or more of your CHARINDEX calls is returning a NULL value. This means at le...

Abdullah,

Created by in Contact Center
01-19-2016
01-19-2016
Abdullah, I never stated that you can't queue to multiple Skill Groups simultaneously. My only inten...

sand_miet1,

Created by in Contact Center
11-06-2015
11-06-2015
sand_miet1, I've never used "send to originator" in my environment, so I am not sure. Perhaps someon...

Lara,

Created by in Contact Center
11-05-2015
11-05-2015
Lara, I would not use "Consider If" for that scenario. The simplest solution, using the ARPU custome...

As I mentioned earlier in the

Created by in Contact Center
11-05-2015
11-05-2015
As I mentioned earlier in the thread... "Consider If" statements are only evaluated when the call en...

Re: Splitting data into different columns that is shown as a string in 1 Call Variable field

Created by in Contact Center
10-27-2015
10-27-2015
Sarah,This is certainly possible within SQL queries. Just keep in mind that any report like this wil...

Robert, did you try setting

Created by in Contact Center
10-02-2015
10-02-2015
Robert, did you try setting up an "Always" or an "Equals 0" threshold as I suggested? With just the ...

Re: Longest Wait to Abandon

Created by in Contact Center
09-14-2015
09-14-2015
Robert,Normaly I would tell you if you're doing a simple query on Call_Type_Interval in CUIC, you sh...

I understand your doubts. A

Created by in Contact Center
09-14-2015
09-14-2015
I understand your doubts. A lot depends on timing. What is happening here - as evidenced by you not ...

1 second (12 for CVP minus 11

Created by in Contact Center
09-14-2015
09-14-2015
1 second (12 for CVP minus 11 for UCCE) is not enough. I believe Cisco recommends the Agent Desk Set...
Public Statistics
Date Registered ‎07-16-2012 01:09 PM
Date Last Visited ‎08-18-2017 06:44 PM
Total Messages Posted 583
Total Helpful Votes Received 289
Helpful Votes Given To
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Awards
Community Spotlight Award
Member's Choice, March 2015
Community Spotlight Award
Doc/Video August 2014