You can place a condition before placing the call in queue- - Condition will check if any agent is available in specifc queue/skill group - If condition is true then call will be queued else goto -> voicemail -> use redirect to voicemail numberplease...
Yes, that's true. The PN which i mentioned above is for partners. In order to use CUCM product in Lab i believe we can sell it to anyone PN "CM8.5-K9-LAB".
