If a new ‘self-on- boarding’ customer has just purchased the Basic or Enhanced service for Connected TAC Market Trial, what steps do they need to take to register and start using the Diagnostic bridge UI?
Rgds, Tim
I had this issue when SNTC 3.5 was first released. This is what TAC advised. It cleared my issues. It seems the language setting was the one that was critical.
Regards, Tim
Advice from TAC
1.Log out of portal using Logout function
2.Clear cache
3.Cle...
Do we have details on how to simulate:An event on a device so the customer can test/experience how alert process works and….An event on a device so the customer can test/experience the alert with SR create process.The Deployment Guide states we can s...
Hello Chad,
You can open a TAC case in the normal fashion through the Support Case Manager. You will need to enter your Smart Assist or Asset Management contract number to use TAC. Be sure to specify “Smart Services Capabilities” as the technology ...
Hi Ric,
For the second question take a look at the Network Segmentation How To Video (https://www.cisco.com/c/en/us/support/services/sntc-portal/video-resources.html) . This will give you some ways to restrict access to different data views. Alternat...
Hello Jeff,
We have a video that explains how to associate the contract and CCO User ID: https://www.cisco.com/c/en/us/support/services/sntc-portal/video-resources.html?videoId=5384974006001
Also the link to update your profile is here: https://www.c...
Hello,
When you upload the .CSV file to the same inventory name it will overwrite the previous file.
You can append the new devices / lines you are attempting to upload to the original file you used. This new file can be uploaded to the same inventor...
