Greetings, We are in the process of designing a call flow for a new CCX 11.6.2 HA Premium cluster, and need to confirm the maximum number of agents that can be assigned to a CSQ. In this application, we may have up to 200+ agents servicing one CSQ wi...

CUCM 9.1 and SRST ver 9.We have a SRST site with 3, VG224's setup as SCCP. They register to SRST and operate ok on failover. I'm looking for some pointers on setting up Telephony Services to enable Call Pickup by the VG224 ports during failover. A sn...

Greetings,Need some opinions...DNs for a Line Group appear on about 5 phones (1 DN each).  These 5 DNs also appear on a 7962 w/sidecar as a line appearance for the supervisor.For calls made FROM these lines, or directly TO these lines, the supervisor...

Greetings,I'm looking for an outline, description, or script example of how to route the caller to the last agent they spoke to.As I recall, we have to catch the sessionID in a variable, and map it to the contact's Caller ID in order to identify the ...

We plan to activate RTMT, but the customer already has Sitescope in place to monitor approx 100 HP servers and would like to add the IPT servers. Has anyone utilized Sitescope for CM 5/6? Blessed by Cisco? Comments and/or details would be appreciat...